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February 2024 by R G
❤️
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November 2023 by John Phillips
They were very rude to me I was hoping to open an account there and was looking forward to it but the head bank was so rude to me and was not helpful at all
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September 2023 by K Wms
attention all Black people pull your money out of this institution they are extremely unprofessional the north philly branch needs to clean house to many attitude issues in ther it was cool when Mr.Ricky was working there
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August 2023 by Montañita
I moved out of state and left a million voicemails and emails, but no one ever got back to me. Crazy for a banking business to act like that. Great bank, but only if you can go in person.
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July 2023 by mark fisher
Very good work
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July 2023 by Mimi Hashimoto
My go to for my atm! Feels safe.
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August 2022 by arlene berkley
I called a million times, bad customer service. bank doesn't answer their phone
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March 2022 by kia lane
Absolute worst bank I have ever encountered. It’s impossible to get anyone to answer the phone it rings and rings until it disconnects you. The main branch is temporary closed due to covid. I actually had someone pick up twice the first time a young man starts yelling in the phone as if he couldn’t hear me speaking. Then a week later a female answered she never asked for my account information and put me on hold until I was transferred bank into que and eventually the call disconnected. I should have gotten her name before she had a chance to do this. What I need these documents for is crucial for medical purposes. This bank is horrible! Do not bank with these people.
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October 2021 by Brown skin Queen
You can definitely tell this is a black owned bank sheesh …
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October 2021 by Caleb Hearn
It hurts me to leave this review given the sparse nature of black owned banks and they're immense impact on small business loans within disenfranchised communities. However, this is by far the most archaic bank I have ever worked with which includes a rural bank in Tennessee. What they call online banking is a joke given that they run on a mostly paper system. The employees are nice and want to help however the system is extremely outdated and not conducive to modern day banking demands. Hopefully, this review will be useful in revitalizing this bank. Until then, I am forced to cut ties with this institution.
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July 2021 by PeediSigel
I called this institution, trying to become a member and spoke with someone with a bad attitude. I was told I would receive a callback- - never did. I even went to the bank trying to join, again was told I would receive a phone call, and that never came either. I don't understand the discrimination, was looking forward to banking Black in my metro area. I have looked elsewhere.
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April 2021 by Ruth Acosta
One of the better banks in town.
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October 2020 by Hippy Gypsy
Consumer beware. Horrible bank. The branches are closing down due to horrid customer service and inept personel.They refused to resolve a situation with regards to a minimal fee, during a pandemic. It was less than 2 cups of coffee, yet I was given no other resolution besides crossing there threshold.It was less than lunch at subways.No email systems working and funky attitudes. I opened my account there in support, and I am disguisted at the demolishment of the values from their founders.This bank is supposed to be the black owned pinnacle for unity when its founding member established it was to support black people and help grow our communities.They have not lived up to the dream and I suggest you do not support them.The poor customer service is the reason they are shutting down branches, not the power of the black dollar.
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October 2020 by Trust GOD
Best in city
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August 2020 by Allen Jones
Recently closed SBA Loan with UBP, the Lending Team and Branch Support were superb!!....High recommended for small business owners seeking financing. Licensed Mortician
