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March 2024 by bob okamaha
i came here on a week day afternoon, there is no customer at all. they have all the shipping boxes there they even have the bubble envelopes.
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March 2024 by V Mackler
Went at about 11 am on a Friday. Door was closed and locked, others already waiting outside. No sign on door - apparently the infamous hat lady was on lunch. Took her like an hour to get back. Then she told me I had no idea what I was doing and I was wasting her time and potentially committing fraud when I tried to mail my international packages, packed and labelled exactly how I've always done it. She berated me for the labelling and told me to leave. I'll walk further to another Post Office in the future.
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January 2024 by Peter Barnas
Chronically understaffed. 20+ minute waits. Miserable employees…. Dejoys fault. My $1.15 first class, which doesn’t exist, turned into $4.75 for an envelope with 10 sheets
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December 2023 by Ji Won Shin
Whomever goes here next, plz say to this lady that she needs to read google reviews abt her.That old lady in front desk today is no good. Doesnt know how to talk to ppl. So rude even when the office wasnt busy at all and all she was doing is chatting
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December 2023 by Celena Morrison
1234 Market St, Philadelphia, PA is the worst USPS location. They are often not open during posted open hours. It usually takes 30-45 minutes, past the posted opening time, to open the doors. Then the staff is very unpleasant and often rude. I wish I could just give a half star and that would only be because its near my job.
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December 2023 by Ben Roux
I didn't know about the hat lady before coming to this location to mail several things. The reviews are accurate: she is mean and not helpful. But there was another person she was working with who ended up helping me with the actual mailing and she was nice. She was younger and pretty soft spoken, I feel bad that she has to work with hat lady.I would only return to ship ordinary mail here. On that day, I was mailing packages that needed restricted delivery, and their handling of it made me nervous about whether they had correctly processed everything on their end.
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December 2023 by Antonia Moffa
The lady with the hat verbally assaulted me a few days ago due to a simple miscommunication about which form to fill out. She continued to yell at me in front of an entire line of people and called me "unprepared" even after I asked her to give me the mail back so I could fill out the correct form away from the counter. Incredibly rude for absolutely no reason. I will be reporting her and filling out the USPS survey to reflect this. I see from other reviews that I am not alone - something needs to be done about her behavior.
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December 2023 by Simon Toledo
The lady in the hat was very rude for no reason.After calling USPS they told me my package was at this location. When I asked for it, she unnecessarily got confrontational, rude and aggressive saying that it’s obviously not going to be here and not providing much help.Worst experience I’ve ever had as a customer.
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October 2023 by Phil Schmidt
Bored, distracted single employee. Completely a slave to the system with no individual authority. Finally nice, but useless.
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October 2023 by Bint Brooks
Hat Lady strikes again! She wouldn’t let me drop off package with a prepaid label. Stated that I couldn’t drop off my packages until the drop off date on the label… Strangely I sell items and this wasn’t the first pre paid package I’ve dropped off. So I told her I’ve never heard of that before and I’ve always dropped off packages. She attempted to go into a fit and I stopped her in her tracks! Someone needs to address her behavior because all if us can’t be wrong! Moving forward I’ll do Fedex/Ups!
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September 2023 by Saundra Scott
My 1 star review is in not intended for this location. These guys are great here.
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July 2023 by belinda cital
It’s 9:24 in the am and this rude postal worker is on a power trip. She has on a small black hat didn’t catch her name. First off I’m in line and she berates another customer telling her where stuff is and then as the customer walks off she adds “I’ve told you 3 times. Can’t believe you don’t know your left from your right!” Then my turn. I ask her for 2 postcard stamps. She says regular or large. I said regular. “Show me!” I do. And I happen to have three cards. So she in turn charges me 3 stamps. I hand over the money when I see the third stamp I say why do I need 3? She says “you ASKED for three!” I did not. So she does some transaction and give me 50 cents back and takes away the third stamp. I’m like wait. You still charged me the 3 and you took it back. “No I didn’t” where’s the money I gave you. It’s right in front and only 50 cents. NO NO show me the other money I gave you. No mam you didn’t give me anything. “Well next time don’t interrupt me mid transaction!” I’m like next time listen don’t presume. I asked for 2. She kept mumbling after I walk away. She’s just all around rude. Again it’s 9 in the freaking am!! Unfortunately she will retire and keep getting a paycheck. And doesn’t deserve it. Imo Rotten experience especially being a tourist.
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July 2023 by D Brown
The WORST P.O EVER!Been there thrice in the past month (due to convenience of being close to work) and it's always a problem. Nasty attitude, lines are always super long. They move like molasses.Today, the hat wearing woman flat out said no, we don't ship perfume. I said since when, I just shipped another one ten days ago. Here is the receipt. Completely ignored that.No explanation, just that SHE doesn't. As if she owns the p.o.Told me to go to UPS. What? My pre paid label is USPS.
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June 2023 by Alexander P.
Never fails to have a 20+ minute wait. The location is ultra-convenient, but the wait times are devastating to any reasonable workflow. Aside from the wait, it's a pretty neutral (bare bones) post office in Center City.
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May 2023 by Neil Simon
I went online today to leave a review about how I was verbally abused - only to find photos of "the bucket hat lady" - the same one who abused me. This needs to make the news. This is ridiculous