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August 2025 by Ron Hubbard
Absolutely grateful to have Jay delivering mail to the 4900 block of Warrington avenue, I have been living here since 2003, and I'm happy to see that there is finally another mail carrier who will deliver mail to the second floor landing, which is my correct address! Kudos to Jay!!!
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July 2025 by Deborah Davis
I am so disappointed. I got an email stating that my package was delivered on 7/24/25 at 3: 08 .I was sitting in my living room when the carrier arrived. He put my mail in the mail slot. He didn't leave a package. Why does the email state that that my package was left at my house. This isn't the first time this has happened. Last week one of my neighbors brought two packages that was left at her home. These young people need to stay off of their phones when they're working and pay attention to where they're leaving our mail.
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April 2024 by Beyond Solutions llc
Post office on 5311 Florence Ave.
From my understanding, when you prepay, you don't have to wait in line. However, at this location, depending on who the cashier is, you usually are able to get your items scanned, get your receipt, and don't have to wait in line. However at various times that I've gone, it's normally the older lady with short hair who happily tell you she's been there for 20+yrs that's moving super slow even if it's not many people in line that will tell you, you have to wait unless she likes you then she'll give you the scanner and let you do it yourself.
For whatever reason, I always have to end up waiting unless I'm with my brother, then I get the smiles and come on up, I see you ?.
They're usually short staffed, and if it's close to closing time, the new young girl will find all kinds of things to pick up behind the counter instead of working to help the line get down. I understand when it's time to go, you want to leave, but I also understand people milking the clock when they shouldn't.
The lobby is usually very hot unless they plug in the big fan, and that's not all of the time. They also removed the stand with the free boxes and will get mad if you asks them for one from behind the counter or they'll try to give you one you have to pay for.
My package was stolen from them before, and they took so long to investigate I had to replace my customer items with no compensation from them.
Other than that, the best part is that the majority of the time, my customers' packages usually arrive in 2 days or the next day, and that's with UPS GROUND shipping. I use my own box because it's usually cheaper than Flat rate priority.
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March 2024 by Lindsey Noel
Listen, this po gets a bad rap, but they solved a missing package issue today in less than 45 minutes. I went from no package/thought it disappeared to having the supervisor find it and get it delivered directly to my house.The staff is always sweet, and sure - it may take a little longer there, but they get it done. Thank you! ?
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February 2024 by Kalvin Chhim
They only have one person working. The wait time is more than 30 minutes. It takes more than 10 minutes per customer. While you have employees in the back having a full blown conversation.
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January 2024 by Brittany Baston-Ceasar
I put my mail on hold while I went on vacation out the country for a month. I check my informed delivery. They are marking my mail VAC. So I've been calling this office all morning and last week. No one answers the phone. Seems to always be an issue with this office. Why offer to hold mail then mark mail as Vacant. Now companies and places I do business with are emailing. Your carriers are not trained well something ain't right at that office. It's giving unprofessional.
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January 2024 by Jac Chips
guaranteed you will wait here for 5000 years
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December 2023 by Heather van Stolk
They tend to run a little short staffed but service is always courteous, they work hard to keep the lines moving, grateful for Saturday hours!
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December 2023 by Mommy Hayes
The ladies at the window do their best to keep the lines moving. While working, if they see package notifications in the customers hands, they will either stop what they are doing to help those customers immediately or call someone from the back to take those customers and get their packages for them…while trying to keep the line moving. Ms.Hill is very professional and gives everyone the time they need up at the counter, who has questions and concerns. I noticed this last year, they really are trying. It made me want to let them know them that they are appreciated and I see that regardless of being short staffed up front at the windows, they do give good service to the costumers …so I started baking homemade cakes for the familiar faces I saw. So far, It’s been about five females that does an excellent job. I just wish with all the hiring they are doing, they fill the other two windows with employees to keep the heavy traffic moving. If this happens, they would get 5 stars ⭐️ from me. I worked with the public, and it’s not easy, but it can be done properly with all hands on deck.
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October 2023 by Fadima Djao
Worst post office in Philadelphia, agent be rude to people and have no respect!
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October 2023 by Tia Seel
Don't waste your time.
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September 2023 by Emily Crossen
No complaints with this office and the service provided by the workers
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September 2023 by Florian Spece
Everyone is always so kind when I go here!
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April 2023 by Emily T.
The person who helped me today was so rude and unprofessional. Absolutely no reason to speak to people this way.
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March 2023 by nakita wright6,
They lost my check went down there to the office to talk to someone they lady was a lil rude i told her I had mail comeing on the 18th!! That Was important and the other was not I ask this post man they put out to deliver the mail for it he going to say I don't know where it's at?? Then two days before that he told me my other mail was at the office I go there again the same thing it's not there? Then when I see him again he going to tell me it was in the truck come on don't play with me like that!! So happy the old post person is back.. but I really hope they find my mail never had a problem before in till now..
