-
February 2024 by Marilyn
Excellent experience ….Helpful, knowledgeable, wonderful customer service.
-
January 2024 by K Keyz
Closed on a Saturday @11am on a holiday 3day weekend thanks when it states 12pm
-
September 2023 by Grace Velez
Just got off the phone with the branch manager. He was very dismissive and unwilling to help. He hung the phone up on me.
-
July 2023 by Farzam Farhoumand
Do not go to this branch if you value your time. The manager is incompetent as well as the employees. I am visiting from out of town and they refused to allow me to make a normal (for me) withdrawal. They never attempted to do any sort of due diligence to verify my identity, just flat out would not let me withdraw my own funds. I went to another branch down the street, explained what happened, and was serviced properly by a courteous and competent employees. I am very familiar with the protocol and they flat out did not follow it. I think they have forgotten who works for who.
-
July 2023 by Candelaria Montenegro
Just walked in on a Saturday to get a money order. Steven took care of the process with an extremely friendly and kind attitude. The entire process took less then 5 minutes and went very smoothly. Great experience!
-
July 2023 by Ben Kasim
The worst bank ever, I ever been to.. customer service is unprofessional and unfriendly I don’t recommend this place
-
May 2023 by Sunghoon Choi
Unprofessional and not-understanding. Short staffed. Machine is down. I understand. Been a business customer for years. Was told that a “teller” cannot count large amount?? by hand when I waited in line to be served. I was up. It was my turn to be served. I was told respectfully go to another branch around 16:48 ET when all location close at 17:00. I had to run to the other branch. 1) Identify needs and explain realistic solution EARLY. Why have me wait 10-15 mins in a line to tell me no? 2) Hire Tellers. Tellers that can handle/count cash when machine is down. 3) Serve bank’s purpose. I don’t care about my “experience”. My experience got ruined when I learned that I may not be able to deposit cash into an account.I will never go to this location.
-
May 2023 by Barbara Bux
The hours are not available for most working folks. Close at 5pm, open at 9am. Saturday only 9-12 noon. They say you can get payroll checks same day. Apparently not from where my son works. He will going to another bank.
-
March 2023 by Issa James
abysmal customer service
-
February 2023 by Justin Bergen
Jake helped me out and made it easy
-
January 2023 by glori maquez
More Poor customer serviceExtremely Long wait timeWas unable to get anything AccomplishedLeaving again
-
February 2022 by Khaled Ahmed
ATM and bank branch
-
March 2020 by Shixian Feng
great branch with amazing people. needed foreign currency (never done that before) and the employees were very caring and helpful. Thomas (manager I think) was very professional and overall provided superb service. Brienna (definitely spelled her name wrong, sorry) was also very helpful and gave me all sorts of information in regard to foreign currency.
-
September 2019 by Pricop Dan
Garbage
-
August 2019 by Dominick Bellicini
I booked an appointment on the WF website. I needed a loan in order to consolidate debt and boost my credit score. The appointment was for 2:00PM. I wasn't even acknowledged until 3:00PM.
