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January 2026 by Crystal Sewell
My place š
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December 2025 by Chris S
Total wireless is cheaper faster and more reliable genuine review real life experience
They stole my trade in after i returned their device mike the manager is horrible and shamar will rush you along made me feel likei was holding him from going to the gym while he was making a commissionā¦.check out total wireless wat better service cheaper and no contract
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December 2025 by Yvette Benites
Excellent customer service.
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December 2025 by Snow āBlizzard Headā Trooper
Quick Drop Off
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December 2025 by Mohammad Hadaihed
BRIANNI āļøāļøāļøāļøāļø
I came in after being with T-Mobile for 13 years, and honestly the main reason I made the switch was because of Brianni. She was absolutely amazing from start to finish. She handled three activations, upgraded my phones, set up my home WiFi, and made the entire process smooth and stress-free.
She even helped me recover forgotten passwords and locked-out iCloud accounts, and stayed patient through every step. She walked me through every detail and made sure everything was set up correctly ā down to making sure all my apps were downloaded and working perfectly.
I genuinely appreciate a representative who is welcoming, knowledgeable, and truly cares about helping people. A lot of phone stores focus only on making the sale, but Brianni goes above and beyond to make sure youāre fully taken care of.
If youāre visiting this store and want great customer service, wait for Brianni. Sheāll make your life so much easier!
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November 2025 by Steve Gugel
I had a very disappointing experience at this Xfinity store. I came in with a simple request: to return old equipment. Instead of assisting me, the store manager with name Mike refused to help and made the process unnecessarily difficult. Returning equipment should be a straightforward task, yet I was met with resistance and no customer support. This lack of professionalism and unwillingness to provide basic service reflects poorly on the storeās management. I had to call the customer service to resolve the issue. I expect better from Xfinity, and I hope they address this issue so other customers donāt face the same frustration.
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November 2025 by George Earussi
Sales person kris put on screen protector and camera protector wrong and another worker said she did it wrong but they only fixed the screen protector and not the camera protector after purchasing a brand new iPhone 17 pro max thinking about switching to Verizon because staff is not knowledgeable and gave me attitude about correcting the situation
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November 2025 by Max Liricon
Xfinity is the perfect example of how a company should never operate. My phone is fully paid off, every requirement and every deadline has been met, yet itās still locked for no logical reason. Their customer support is a complete joke ā an endless loop of empty promises, clueless reps, and getting bounced around with zero actual help.
Every interaction with them feels like a total waste of time. Thereās absolutely no accountability and no real interest in fixing anything. It honestly seems like their entire system is designed to exhaust customers until they simply give up.
Xfinity doesnāt respect its customers and doesnāt follow its own policies. After this experience, I can say without hesitation: this is the worst service Iāve ever dealt with. If you value your time, money, and sanity ā stay as far away from Xfinity as possible.
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November 2025 by Lena Danilova
If you want to be deceived, definitely visit this store. They initially promised one price, but I ended up with a bill much higher than expected. They also promised two free mobile lines, but then charged me for them. On top of that, they sold me a phone at full price thatās locked to their network, and now I canāt get them to unlock it. The staff is rude and unprofessional, and the network quality is poor. I strongly advise everyone to steer clear of this store if you want to avoid problems.
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November 2025 by ŠŠ»ŠµŃŃ ŠŠ½Š°ŃŃŠ²
I visited an Xfinity store today and had a very disappointing experience. The woman who assisted me was extremely rude and unprofessional. Instead of helping me, she just gave me the customer service phone number and told me to call them myself. It made me wonder why they even work there if they canāt provide proper assistance. She wouldnāt even let me speak ā it felt like only her opinion mattered. There was absolutely no respect toward customers. Very poor service and a complete lack of competence.
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October 2025 by Baba Ganesh
Great service! The associate was very professional, friendly, and knowledgeable. I really appreciated her help ā such excellent customer service! Thank you for having such a wonderful employee on your team.
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October 2025 by JM
Just wanted to drop off cable boxes & they wouldn't take it off my account unless I waited for them which was like over an hour at this point. I'm switching to Verizon
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September 2025 by Š”ŠµŃŠ³ŠµŠ¹ ŠŠøŠ½ŃŠµŠ½ŠŗŠ¾
I want to express my deepest gratitude to the Xfinity employee who helped me recover my phone number. She was very polite and pleasantācommunication with her was easy and comfortable. She was patient, professional, and genuinely willing to help. Thanks to her support, everything went quickly and without unnecessary stress. Thank you so much for the excellent service! A huge thank you to Kelly.
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September 2025 by Mike Dell
Walked in to drop off and return equipment, had to get checked in if I wanted a receipt otherwise was told to leave me equipment just sitting and someone would eventually get to it. Ridiculous you charge people tons of money every month and deliver subpar customer service for the most basic things
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September 2025 by Bae Rose
Understaffed, and slow service. I'm sure with the amount Xfinity charges for internet and services they can hire more people and pay them a livable wage
