Investing near Phoenixville, PA

“When I see Banker Kathryn at her desk, I know my banking issues will be resolved quickly and efficiently. Without dwelling into details of those issues, just know my husband and I have found Kathryn to be straight-talking, honest, patient, and best, listens well to our concerns. By her answers and actions, we sense she is a seasoned professional and has represented PNC Bank well for many years.
I know the trend is for customers to bank online, eliminating the need for real face to face banking interactions. Please PNC Bank, you cannot eliminate the great PR customer relations Kathryn gives you to keep us banking at PNC.”

“I came into the Pottstown PNC branch last minute before closing (literally) and they were still so pleasant, accommodating, and knowledgeable. No one seemed frustrated of my last minute entrance and all the staff were friendly with smiles. I previously went to two other places (one of them another PNC branch at a different location) and no one knew how to process my specific transaction. Thank you to all the Pottstown PNC employees who helped to assist me! Sometimes a smile and nice attitude can lift someone's spirits ?”

“I came to Thomas with a request to wire a deposit from my PNC account to London, where I will be attending school this fall. The paperwork was extremely vague and the instructions were not correct. He was amazingly persistent! Most people that I’ve run into over time would have NEVER spent the amount of time Thomas did to resolve my problem. He tried several options, made a phone call, and got my deposit to London! Thank you, Thomas!! Your actions went above and beyond my expectations!”

“I have been a PNC customer for 31 years, and the service at this branch is the best I've ever had. The manager Beth Oakley is the definition of someone who goes above and beyond for customer service.
My (grown) kids have their own accounts here and does my business -- the service I got when the business was small was outstanding, so as we have grown I have continued to stay here.”

“Great experience at PNC in Exton. Vanessa the relationship banker is very knowledgeable, patient and very personable. She answered all of my questions thoroughly and in a professional way. Definitely recommend !”

“I walked in this afternoon and had the pleasure of working with Mary. She expressed she does not usually work at the Newtown Square office, but she was nothing but kind, helpful, and hard working. I hope PNC appreciates the type of employee they have in Mary!”

“Nice location. As it is with most places they're a bit short staffed but they've always been pleasant when I either needed specific bills (which I do wish the ATM did) or when I needed foreign currency exchange.”

“I wanted to extend my heartfelt thanks for the exceptional service both Cheryl and Rich provided at PNC Bank. Your kindness, professionalism, and attention to detail truly exceeded my expectations and left a lasting impression.

Your dedication to customer service should serve as a benchmark for others. I am grateful for your assistance and look forward to future interactions knowing that I am in capable hands.”

“I spoke with Scott today about fraudulent transactions to my account, he was able to put me at ease. Thank you very much! He was prompt and pleasant 👏👍”

“I know of Vanguard through a former employer of mine... a very well-known, well-reputed investment management firm based in Boston. And.... Vanguard was always spoken of, and considered, the best of the best. My employer provided retirement accounts for all of their employees (i.e., for me) and we were able to select the Vanguard funds where we wanted our retirement monies to be invested.It's now a full thirty years later, and my money has more or less sat there, and grown quite nicely, in my various Vanguard funds.However, sadly, I have noticed that their customer service line has deteriorated. In a nutshell, it seems they have OUTSOURCED their customer service. You no longer get reps in the U.S., and who always seemed like they were IN THE BUSINESS of investing money....reps who seemed to know a thing or two. Instead, we now get an endless phone tree of buttons to push.... are repeatedly asked to enter the same information over and over...we finally have to 'play games' with the system in order to get a rep... when you DO get a rep, it's clear they are not based in the U.S. Then you are told you need to speak with a different department...you are transferred....put on hold... asked all the same 'security questions' all over again (and even in instances where you aren't looking for any private or personal information on your account, but simply want help NAVIGATING THEIR WEBSITE). Speaking of which....whatever happened to the voiceprints that many of us recorded, of 'At Vanguard, my voice is my password'?? ...which was supposedly specifically set up, so that we'd not have to jump through all these ridiculous 'security hoops'?? We no longer seem to receive that prompt, anymore, when we call Vanguard...It's sad, that even with a company at the level of Vanguard, that customer service is DEAD. And I'm sick and tired of endless, waste-of-my-precious-time questions that are supposedly 'for your security', even when, as mentioned, I am often not trying to get any PERSONAL details on my account. I mean, you can't even ask a GENERAL QUESTION anymore without first going through an inquisition!Jack Bogle must be rolling in his grave.”