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November 2025 by James Giles
Went to the Apple Store to purchase two new phones and the experience was awesome. The associates were very professional and knowledgeable and fulfilled our every need.
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October 2025 by Jazmyne Taggart
Fast! Wasn’t slow! Got to me in a hurry, had an appointment, screen was fixed in 2hours
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October 2025 by Kirti Asawa
Long waiting time.. though too many people working here .. standing here but claiming they are not technicians.. very rude staff.. if asking when would my turn be.. they are not being polite.
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September 2025 by BARRY M
Great place. Well stocked. Staff helpful.
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August 2025 by Reza Nahisa
I had an excellent experience at the Apple Store. thanks to Mel. She was incredibly nice, kind, and professional from start to finish. Mel quickly helped me with purchasing my MacBook Air and made the process smooth and stress-free. Her knowledge and efficiency stood out, and she took the time to make sure everything was set up just right. I truly appreciate her friendliness and professionalism—she made the whole experience enjoyable. Thank you, Mel!
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July 2025 by Summer Chase
Joseph was amazing!! Thank you
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July 2025 by Gamer Kaxx
⚠️ Unexpected Charges Alert: Watch Out for Surprise Fees at Apple Store South Hills Village July 26 2025.
Went in today (7/26/25) to get the back glass on my iPhone 15 repaired under AppleCare, referred by T-Mobile. I was told the repair would be free and signed off on a $0 agreement. When I returned 3 hours later, they claimed my battery was damaged and then I was told that I will be charged $99 — without my prior consent. I was initially told if I did have to pay anything, it would be for a new phone, not just a battery in my old one. After expressing my frustration, the supervisor eventually waived the charge, admitting I wasn’t informed properly.
Employees were polite and the phone was fixed quickly, but be cautious: confirm all potential charges upfront and don’t assume repairs are truly covered unless clearly stated in writing. It felt misleading, and for those of us on fixed incomes, surprise fees like this can be a major issue.
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July 2025 by Bill Davis
Awesome warranty service. These guys and gals are pros all the way. Thank you Apple South Hills Village!!
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July 2025 by Patrick Delaney
it was easy to make a appointment and get my watch sent off to have the battery replaced
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July 2025 by Chase Davenport
Having worked with incredibly rude technician “Mark“, I can firmly say that I have never had such a miserable experience with electronics.
My phone’s battery had been draining faster than normal, So I took the store in to assess it and inevitably get the battery replaced. Multiple times, the technician that helped me The first time I went in told me how important it was to have an official Apple store replaced the battery so it would be properly “weather sealed”.
The battery was replaced, no problems. Shortly, after getting my phone repaired, I noticed my cameras. Photos looked extremely blurry. After further inspection, I saw that the phone had condensation on the inside of it.
I took it to the Apple Store, and like any normal person, would assume that Something may have possibly been sealed incorrectly, or a mistake might have been made. I wasn’t blaming anyone, judging anyone or even really upset.
The Apple Store is not near where I live, so it takes time for me to even go out and visit the Apple Store in person, but I drove there, waited an hour for someone to help me, and when I finally got a technician, Mark decided he would be the most condescending, pretentious, individual possible in this moment.
Repeatedly he gave me some spiel about how they use a liquid sealer and various tests to ensure that it was built in the proper Factory standards.
Then he said that the water inside was clearly my fault and that if I wanted to fix it, it would cost me $600 or I could trade in my “damaged phone” for a new iPhone.
I expressed to him how bezoar this sounded, because my phone was perfectly fine, except for the battery only days before bringing it in today, and now has water inside of it.
He proceeded to mock me and indicate that I was implying that they purposely put water in my phone… When it is clear That someone could have possibly made a mistake or done an unsatisfactory job sealing the phone.
Either way, I am completely done with the South Hills Village, Apple Store, and Apple entirely.
I am sick of this multi billion dollar corporation treating its customers like trash when they spend hard earned money on products they expect to work properly.
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June 2025 by David Lobosco
The Apple store at Ross Park Mall was closed due to water damage. So I went to this store and I highly recommend it. I scheduled a time for a repair but they took me right away and were very helpful. If you have an Apple phone in the Pittsburgh area, I recommend this location.
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June 2025 by Charles Mousseau Jr
I just got the iPhone 16 had to learn a few things about the AI
Impressive customer service
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June 2025 by PrettyBrown Brown
The hostess checking people in need to smile and get the stick out her behind!! She was not pleasant at all.
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June 2025 by Tina Shamber
The store was busy but there were lots of employees. I waited for just a few minutes & someone came to the table that I was told to go to. The girl was knowledgeable about her job. I appreciated that & it didn’t take long before I was served & out the door. The store is clean & that was a good thing.
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June 2025 by Josh Lion
How was my apple care canceled? How did it not take a payment when I have a card saved and why is support so hard to talk to
