The Apple Store at South Hills Village provides sales, support, and repairs for Apple products. Customer experiences vary. Some visits are highly positive, with staff described as nice, kind, professional, knowledgeable, efficient, helpful, and polite. Repairs can be completed quickly, and the store itself is clean and well-staffed. However, other reviews report significant issues. Some customers encounter very rude staff and long waiting times, with employees not being polite. There are also serious warnings about unexpected charges for repairs, with reports of misleading information and surprise fees that are not properly communicated upfront, which can feel frustrating. It is advised to confirm all potential charges in writing beforehand. While many have a smooth and enjoyable experience, others caution to be vigilant regarding service and communication.
Went to the Apple Store to purchase two new phones and the experience was awesome. The associates were very professional and knowledgeable and fulfilled our every need.
October 2025
Fast! Wasn’t slow! Got to me in a hurry, had an appointment, screen was fixed in 2hours
October 2025
Long waiting time.. though too many people working here .. standing here but claiming they are not technicians.. very rude staff.. if asking when would my turn be.. they are not being polite.
