-
March 2025 by Bethany
After 2 years of getting poor reception with Verizon, I finally decided to make the switch to AT&T and choose this store on McKnight Road near the Seibert intersection in the North Hills area of Pittsburgh. I was so lucky to work with Stephen there! He is extremely knowledgeable about the products and services available and gave me great advice! This was a very smooth switch to AT&T and I'm very happy with the service and new tech that I purchased. My phone reception has been amazing now and I haven't had any of the issues O had with. Verizon. I highly recommend this store and Stephen!
-
March 2025 by Josh Oneil
Steve was courteous, patient, and extremely knowledgeable. He was able to help me, and deal with other customers that came in after, multitasking at its best. Would highly recommend this location
-
March 2025 by Nick Merlino
Nyla was so helpful in getting my wife’s new phone together today. She was very friendly and had a lot of information. She was not pushy but gave us all the options. Thanks to her for the wonderful service she provided!
-
March 2025 by Bernice Lee
Got my phone upgraded. Nyla was great. She was managing three different clients, working efficiently and was super customer service oriented and down to earth.
-
February 2025 by Christopher Muller
Terrible experience.. This is now the 2nd time I have had services added to my account I explicitly stated I didn't want. When I bought a new phone the rep asked if I wanted to add insurance and I said no we had it in the past and it was not worth it with the monthly payment and deductible. Yet both times they added the insurance at $17/mo extra. I had to call and sit on hold for 20 minutes and then they give me the run around on the phone saying they needed approval for an $8 credit to the account. What a total joke. Corporate greed at its finest.
-
February 2025 by Starr Obama
Great service in and out with my new phone in 30 minutes my new store 💪🏾
-
February 2025 by Joseph Ober
Tim is the MAN!!!!!! First class treatment from start to finish. The best experience by far that we have ever had at an Att store. I can't say enough to express my appreciation. Thank you Tim.
-
February 2025 by Robert Galardy
Service was performed well. A pleasant experience
-
February 2025 by Rene Musser
My husband and I had a wonderful experience at this location. Steve and Tiffany were great! They took the time to explain things to us and even let us know about new promotions that were going on! I highly recommend this location if you are looking for phone services!!
-
February 2025 by Brad Kemp
The team was extremely helpful. Nyla was great. I’ll be returning to this location for all my future needs.
-
February 2025 by Al Franklin
What an amazing and entertaining time at ATT! Steve was an absolute gem and a hoot. I'm so happy with my new pixel phone, and phone for my son. Process was so quick and easy, thank you!
-
February 2025 by Devon Larkin
🐍🐍🐍🐍🐍🐍🐍⚠️⚠️⚠️⚠️⚠️⚠️⚠️⛔️⛔️⛔️⛔️
had an absolutely terrible experience at the AT&T store on McKnight Road. I walked in in a complete panic because I had a small crack on my phone’s screen, and I was unable to get service. The manager told me right away that he could fix it with no problem, but after an hour, he told me my phone was “unusable” and that I would need to buy a new one. I’ve been an Apple user for years, with an iPhone, Mac, and Apple Watch, and was completely thrown off when he tried to sell me a Google Pixel, claiming it was the “best phone out there.” I told him I wanted something similar to my iPhone, but he “upgraded” me to an iPhone 6 Plus, which was not at all what I was expecting.
They didn’t inform me about a $50 restocking fee or that the charger was different, which was incredibly frustrating. On top of that, my day was completely derailed because I couldn’t access any of my apps or authentication factors, which caused a huge headache. But the worst part? I went to a real AT&T dealer afterward, and they fixed my “broken” phone in five minutes. How is that possible if it was truly unsalvageable?
When I went back to return the iPhone 6 Plus, they refused to waive the restocking fee, and on top of that, they put me on a payment plan for the phone I didn’t even want. It’s clear they were just trying to upsell me, and I highly recommend you take the extra few minutes to go to the AT&T store at the mall instead. Save yourself the headache and avoid this location at all costs!
-
February 2025 by Anna Finlay
Came into store couldn't use phone because so many viruses on phone. These amazing gentlemen Steve and Tim were able to clear out my phone and get me back to normal. So thankful, McKnight is my new go to store
-
January 2025 by Brian Bucklad
I worked with Big Tim he stuck with me through the process of transferring my accounts great personality and really friendly Steve the manager was very supportive and helpful as well
-
January 2025 by Matt Parish
The employee that helped me through my upgrade process here (“Big Tim”) was unprofessional, dismissive and failed to explain anything to me throughout the trade-in process warranting 4 visits to this store and another visit to a corporate store to figure out what changes were made to my account and complete trading in my phones.
