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January 2026 by Glenn Kocina
Constant outages, terrible customer service, they won’t reimburse you for lost food or the meals you have to go out for when your power is out for 3 days, no rebate programs for generators. They are a truly useless company and make me regret ever moving here.
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December 2025 by mario fratangelo
Duquesne light company is the worst of the worst of the worst providing no electric but very expensive electricity 98% of the time my electric in the house is out and the charges are phenomenal
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December 2025 by M
Bill’s too high and I have no other options for electric in my area. Bill was $80 a few years ago. It’s now jumped to over $150 and keeps increasing every month, even with minimal electric usage on budget billing.
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November 2025 by kaylynn
if I could give 0 stars I absolutely would. not only do they regularly have power outages, but also apparently water outages as they hit our waterline and will be without water for multiple hours thanks to them. they truly cannot do anything right.
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November 2025 by Paul Williams
This company can't keep the electricity flowing. They charge too much because of this. I truly wish there were a real second option because of this too. They also NEVER take ownership of their failures in the appropriate manner. They should credit the customers for a free day of electricity any time this occurs, they don't. So ultimately I hate this company.
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September 2024 by Dee-Dee Williams
Worst utility company I’ve ever used!!! Over the years they get worse and worse! Never willing to help never understanding!!! HORRIBLE!!!!
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September 2024 by Shannette Mellix
Service is terrible....been on hold 4 hours..still waiting
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September 2024 by arash
Understafffed.
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September 2024 by Josh Leroux
Still waiting!!! This grid is well maintained, but their customer service is terrible. Love my solar company, never had to wait more than a few rings for them to answer.
Update: they might have beaten me, my patience is about up
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September 2024 by Alexander Gutierrez
All started ok untill bills sky rocket for no reason. 3 hour wait time on the phone with them!
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September 2024 by Amit Kumar
Extremely terrible customer service. Minimum wait times are 1.5 to 2 hours on phone and no call backs despite choosing the option. Frequent over billing. No formal complaint options on website or app. No email provided for that purpose. Duplicate billing for a cycle already paid for. No details of service dates for the charges on the bill. This company should not be allowed to exist.
Please try calling the business line. Might work. I think they only have one person in the office taking care of everyone.
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September 2024 by Amanda D
Disappointed in poor service. I moved units and my bill quadrupled due to FOREIGN LOAD. Per DLC web, 100% of that bill should go to the building owner until fixed and verified by DLC. I've tried to file their online energy theft form, it doesn't work. I've emailed multiple times with no response. I finally got a rep on the phone after waiting 2.5hrs & she didn't seem to have a clue & said the business dept would be calling me. It's been 1.5wks with no call back.
That rep did inform me that DLC has not been out to inspect any of the rewiring and meter tinkering that the owners electrician has been doing. Which of course the owner claims otherwise. Ugh.
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September 2024 by Chester Arthur
32 minutes on hold two ask two questions. If these morons actually cared about the work they did they'd do better. This is absolutely the pinnacle of bureaucratic nonsense.
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September 2024 by 최유나
During the application process, this company made two mistakes and I had to go without electricity for a week. There is no compensation or quick processing. Worst company I've ever seen
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August 2024 by Boris Mesits
Customer service call wastes my time with irrelevant promotions. Website didn't work when I needed to cancel service.
