First Commonwealth Bank is a regional bank where customers have had accounts for many years. The fraud department is noted for being proactive and resolving issues with care. While past experiences included some negative staff interactions, recent feedback indicates the branches have become more friendly. The bank receives praise for having good managers and employees who are kind and courteous. For small business clients, the service includes dedicated support, with managers going above and beyond to secure loans and lines of credit efficiently. Overall, the bank works with customers to resolve problems.
If it wasn't for Toni at the Natrona Heights branch this would be an easy 1 star. It's nice to know there are good managers and employees here.
December 2023
I am a local small businessman who believes in supporting regional banking Todd the manager has went above and beyond in helping get a business loan on a rental property along with a line of credit all within 60 day period always answering my calls and solving my issues
January 2023
This place has definitely become way more friendly in the past couple of years. There was one woman that was just plain mean to us whenever we called. She just seemed miserable in general but I don't think she's there anymore because now everyone is friendly.
