Giant Eagle Pharmacy offers a mix of reliable and helpful service, with some room for improvement. Customers appreciate the friendly and patient pharmacists, particularly one who went above and beyond to assist with special prescriptions and save money through online coupons. However, there are concerns about long wait times, both in-store and on the phone, which can be frustrating. The pharmacy's hours are also limited compared to competitors, with no drive-thru service available. While some locations, like the Rodi Road and Edgewood Towne Center, receive praise for their excellent service, the overall experience could be enhanced with better accessibility and shorter wait times.
The lineup is always so long. Maybe time to change pharmacy.
October 2025
Avoiding Giant Eagle for any reason is always your best option, but if it's Pharmacy you need, run even faster in the opposite direction. Giant Eagle Pharmacy is a total disaster. Incompetent untrained staff, extremely slow service, high prices.
September 2025
Rite Aid was open until 9 pm during the week.
This store has taken on a lot of those customers but has not extended their hours at least until 8 pm.
The lines are long and I waited on hold for 15 minutes to talk to someone in the pharmacy.
