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October 2023 by Tamara OBrien
Kind, excellent customer service and clean! Isaiah was very professional and kind. Just moving from out of state was stressful and the assistance from this team was helpful in mitigating my stress. Went in to pay my bill today and Chad was there. Again friendly and professional. For a few dollars less I could have used another facility but I trust Guardian. That makes it well worth it!Thank you guys!
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June 2023 by Alfreda DeLee
Today 06/27/23 was a good day after I left Guardian Storage and Yes, I said “Guardian Storage” I recently had several death in my family ( My mother… who was the anchor of my life)also some unknown stranger decided to help themselves to my credit card and bank account.It was bad news after bad news, which I remained hopeful and optimistic though it all.I went to pay my bill At Guardian Storage and to retrieve some items from my unit and when I walked in Isaiah was helping a customer and he took a moment to let me know, he will be with me in a moment. I said, well let me go to my unit and I will be back and if I’m not back before you close please come look for me (jokingly)After a while being in my unit,moving things around and retrieving items. I looked up and Isaiah was right there reminding me of our appointment.I just laughed!!!Because this made me feel good to know that amazing people is still out here and will go beyond their call of duty to help out!!!The courtesy and his professionalism continue after I return downstairs to discuss my finance issues. It was the laughter and his pleasant demeanor that had me smiling on the ride home.Hands Up to Isaiah for making this experience a pleasant one and reminding me that good people still exist.
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June 2023 by Reydell Linton
I really appreciate the service here. Isaiah, such a good person he was always available to help. The best experience I had with a storage company. The facilities Always Clean. Highly Recommend.
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May 2023 by George Patterson
Great so far. Pretty quick and easy to get a space. The manager was pleasant. No complaints
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November 2022 by B W
Guardian Storage was nothing but excellent during my storage rental tenure. The manager, Isaiah Glass, was an excellent coordinator and helped me get the unit I needed last minute, as I planned an out of town venture and needed storage quickly. Both him and Lauren Burkett accommodated my requests from doing routine security checks of my unit, at my request, to quickly replying to email messages regarding storage. Isaiah made the process easy and I would confidently choose this Guardian location again for future storage needs. The only recommendation or suggestion I have is maybe secure a few dumpsters on-site for tenants to discard any unwanted items.
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November 2022 by Joe Griffin
I have never used a storage facility before but Guardian is tops. Isaiah at Guardian was very helpful and knowledgeable about his units and their availability and pricing. I rented a 10x15 drive-up which is easily accessible, clean, and well lit. I really like that it is a gated facility that requires a security code for entrance. I would highly recommend Guardian of Pleasant Hills to anyone!
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October 2022 by Joe G.
I have never used a storage facility before but Guardian is tops. Isaiah at Guardian was very helpful and knowledgeable about his units and their availability and pricing. I rented a 10x15 drive-up which is easily accessible, clean, and well lit. I really like that it is a gated facility that requires a security code for entrance. I would highly recommend Guardian of Pleasant Hills to anyone!
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October 2022 by Khalil Graves
I'm having a issue with them it's been a year that I've had a unit, i was out of a job for two months but behind a month and the person there isn't really helpful telling me I might have to find another storage place because I'll still be behind even though I just started my new job
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August 2022 by Raeneesa N. Bey-Lockwood
Isaiah was very very helpful! There aren't enough good things I can say about him. He was super nice to talk too, and was able to help my husband and I out with reserving out unit. He answered all of our questions and provided us with helpful information that I didn't even know I needed. This is my second time using Guardian and they are always reliable!
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June 2022 by Mike Novak
Very friendly staff. Major security issues though.... anyone can open the driveway gate with a 3 foot pole to push the black button on the gate..... I can easily view what is inside of the neighbors both sides of the drive up garages because they didn't run the metal walls up to the ceiling. They stopped 2 feet short of the ceiling on all 3 sides of the garages which is totally unacceptable. I would never keep anything that was important to me here. They force you to pay $9 a month for insurance which really sucks. This a a great place to store junk that nobody would steal though. I highly recommend they finish construction by completing the walls up to the ceiling in the drive up garages.Update!!! I was NEVER informed that I could buy my own insurance. I was told that I had to pay $9 a month or $18 dollars a month insurance from guardian. Very unethical business practice here.... live and learn I guess
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June 2022 by Liz O'Toole
Isaiah helped us secure a unit smoothly. He was extremely knowledgeable, kind and personable. He explained every detail and answered every question I had. Overall, our experience was wonderful. Happy to be leasing here!
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May 2022 by Nancy Stickles Briones
The staff was fabulous; very professional and accommodating. We had an issue with leaking in one of the units, but were moved into another unit right away. The facility is clean and well monitored by staff during the day, very secure at night. I didn't like the postcard notification of rental price increases, though, or the fact that rent could double because of demand, but their rates were comparable to others', so I didn't feel unfairly charged.
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April 2022 by Dan Houk
Staff has been a 5 star. With the few extras that guardian included easily put them to the top.
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March 2022 by Donald Tkacs
Staffing was very patient and helpful. They take pride and care of all their storage units. Would definitely rent units again if ever necessary.
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March 2022 by Robert Giffen
I have had two units here for years, and have always been treated with respect. Very nice place to do businesses with.
