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September 2025 by Kelly Bish
These guys help you, actually answer questions, don't make you feel stupid. They are on time for delivery, and their cars are clean and up to date. Good experience.
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August 2025 by Jon Kuzma
Staff are always friendly and helpful. This location has a good variety of vehicles every time I’ve come.
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August 2025 by Benjamin Spriggs
Best car rental place in America.
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June 2025 by Amanda Palmer
Probably the best prices around for rentals. Always tons of deals. It was extremely simple to book online and literally we were in and out the door within 5 minutes. I highly recommend this place, workers have always been very nice, cars are clean and well kept and again, the prices are definitely the best around!
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March 2025 by A C
Service was good from the counter. Cars aren't great. They need to put more money into this location.
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December 2024 by Jarrance Marshall
I don’t know who specifically I spoke with, but it was a gentleman who was not pleasant. I called to confirm my reservation and I don’t know if it was due to the early morning call but I was greeted with an attitude during the conversation. I was trying to gain clarification of how the rental process would work And he seem to be annoyed with the information needed to assess my reservation. I wish that customer service was actually a skill used in the process to discuss my reservation. I understand that that everybody’s a warning person or. It may have been a bad start to the day, but that does not excuse poor behavior when it comes to attitude. That was by for the rude experience. I’ve had in a long time and I highly do not recommend using the services at this location for any future endeavors. I canceled my reservation and took my business elsewhere. Please be weary of the confrontation. I may lie ahead when using their services.
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October 2024 by Ed K
I stopped in about a week or so before I needed the rental to get some information They gave me a price for a vehical at that time of $50. I went in on the Friday to reserve a vehicle for Monday morning. When I talked to him then he told me $69. I went back to Enterprise because I dealt with them in the past and they never switched on me.
At that point I couldn't trust Hurst so I didn't want to take a chance for anything further.
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April 2024 by Sertaç Temur
Everything was going good until we returned the car. We returned the car on time. And asked the Hertz staff several times that “is that all I should do” and she replied with very rudely “Yes! That’s all you may go”. After the bill sent, I realized that it is charged 1 extra day. The staff is really irresponsible! No cares about you even you have a proof for returning the car on time! And also you cannot get support from the customer service. Never ever gonna use Hertz for renting car.
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March 2024 by Zachary Berger
Made a reservation when I showed up they had no cars available. What is the point of a reservation if they don't honor them.
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March 2024 by Michael Fox
Got my rental late, they put in the wrong day. Car was filthy and smelled like a bottle of laundry soap had been spilled in.Staff was friendly and helpful.
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December 2023 by Bob and Siew Hui Damewood
Rented a car for 3 days, Wednesday through Friday. When I picked up the car and inquired about their after hours return policy, employee #1 said there is no drop box at this location and to just return the car first thing the next business day. They are closed on weekends, so the next business day was the following Monday. When I returned the car first thing Monday morning, employee #2 charged me for 6 days, plus a late return fee. That's the last time I'll ever rent from Hertz.
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November 2023 by D
I meant to say vladimir
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October 2023 by Will C
The mediocre review really isnt on this location but on hertz itself. They rented a brand new vehicle to me 9/25 & i picked it up. 2 hrs before it was due to be returned a drunk driver hit me head on in a very rural area at a high rate of speed. First thing I did was call here to let them know the car was obliterated & the 1st responders on scene said it had lost 93% ? of its value in the crash! U would think the counter agent would have at least been able to get the car taken OUT of inventory. It took 2 days to get it (salvage) towed to Hertz scrap yard at PIT airport. There was no directions given to the tow on where to drop it so we rode around the airport almost an hr before we found the scrap heap by accident! Airport construction had removed all the signs!!So I go inside the location & fill out the paperwork. Theyre nice saying "dont worry about it, its good your okay"... Guy said he closes out the rental since its returned to him. So I go on my way then next day an overseas call ctr worker calls me and says "im late returning the rental and she will have to suspend my rental privileges!" SO, i say a few choice words and tell her shes welcome to pull the accident report on file dated yesterday and head out to PIT airport Hertz salvage lot and do what she needs to do!?. Not my problem shes overseas & cant get there! That was that. Shes like have a nice day sir.
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October 2023 by Ernest Reid
Every one was friendly. Gave us a big car at a great price. Great on hyways lousy in city.
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September 2023 by Isabel Palau
The staff here is really bad. They are useless. I do not recommend this company.
