The Kate Spade store at Ross Park Mall provides a luxury retail experience focused on joy and modern sophistication. It is the ultimate destination for purses, work totes, bucket bags, and shoulder bags, as well as wallets, shoes, and earrings. Reviews highlight consistently amazing and positive experiences with a staff described as the best, friendly, knowledgeable, welcoming, and kind. Staff members create an easy atmosphere to shop in, offering unique styling and personal shopping help while also giving customers space to look at their leisure. Customers report never feeling pressured. A common highlight is the staff's willingness to help find items, such as happily ordering out-of-stock purses or wallets online for in-store customers. The store's environment is noted as a pleasant surprise compared to other high-end stores, with a welcoming feel where staff connect with customers. Shoppers appreciate the extra help and suggestions, leading to successful purchases like perfect work event shoes or a first designer purse. Many customers received a post-purchase perk like a 20% coupon and state they will definitely return and highly recommend this Pittsburgh location.
Doug was fantastic! His customer service was above and beyond. Nice selection and I found a lovely purse. Will definitely come back.
July 2024
I usually don't write reviews, but Doug, Maria, and Erin were the best! They were friendly and created an atmosphere that was easy to shop in. We chatted about the Heinz collab and all of the cute Kate Spade collectible items. The item I ended up wanting was out of stock in store but they happily ordered it online for me.
April 2019
Bought a purse 2 months ago and is wearing on the corners and all they could do was give me another purse but I had to pay the difference since I got the purse on sale
