-
August 2025 by Patti
Well- maintained. Clean. Lots of machines to chose from. Friendly staff. Great Hydrochair.
-
August 2025 by Stacee
Always a pleasant experience.
-
August 2025 by Jennifer C
For 1 someone stole my money out the locker.
For 2 when i cancelled my account I still got charged.
Not a good business. Poor customer support.
-
August 2025 by Angela Petrarca
Could not be more happy with the new equipment also I love that it counts electronically on every machine how many times you use it also for people who are short aka me the new machines fit my height so much better the only thing I would love to see them add is ballet bars I’m training to be a radio city rockette so that would be very helpful to me
-
July 2025 by Daniel Sifer
Staff is nice. Manager is nice. I dont think the equipment choices in recent renovations serves a diverse demographic of customers.
My biggest issue is that most if not all the new equipment is not really for everyday folks. I think they could have done better with the selection of machines on the floor in that regard. As a result, for some common machines, typically leg machines, the wait time crazy high.
For example, they went from 2 leg presses to 1 (unless you want to lay on the ground) 2 leg extension to 1, 2 leg curl machines to 1. Got rid of the calf extension machine altogether. Went from 2 Adduction and 2 abduction machines to 3 garbage ones that do both.
At the same time they expanded the 30 minute section and put it in the middle of everything. They got like 8+ bench machines....all of this has been mostly empty when I am there to observe.
The rep. counters on the new machines, the ones that no one wanted, they dont work.
To the owners response, I gave this feedback the manager. He was respectful but I think he dismissed my feedback maybe.
-
July 2025 by Joe Ackerley
The staff is friendly and the costs of Planet Fitness are very reasonable, but, among other things, this particular location has old, outdated equipment that is breaking down and often filthy.
National Fitness Partners (NFP), which evidently owns the local PF franchises, has clearly not made the Edgewood location a priority. It has older model machines than other nearby locations: the ones here are bigger, clunkier and/or lack features. It’s missing the free (loose hanging) resistance bands that seemingly all other locations have. More significantly, some of the equipment is broken and needs to be repaired or replaced. Others are simply very dirty.
Given the poor general hygiene and low standards I would never use any of the other facilities available here to me as a black card member. This isn’t a concern at the other PFs I’ve been to.
National Fitness Partners needs to replace broken, outdated or missing equipment and maintain a higher level of cleanliness at the Edgewood location.
-
July 2025 by Joe Cunningham
All the equipment you need in the staff are very helpful
-
July 2025 by James Pierce
We are visiting Pittsburgh for about 2 months we are from Raleigh North Carolina we use four different planet fitnesses in the Raleigh-Durham area and have never encountered some of the issues that we see at this one to be quite honest. Has never seen at the other locations out of state where people sit behind the counter. The staff almost never smiles or gives much ele contact. And as many young people spend a lot of time on their cell phones. We have never seen a child or friend of a staff member behind the counter before but you will find it here. One Sunday we came in to work out we usually don't work out on sundays and the men's bathroom was absolutely filthy. Lastly we have seen a few homeless people that do use the men's room we don't have a problem with it as long as everybody respects everybody's personal space. To be honest if it didn't have the Planet Fitness badging we wouldn't know it's the same chain it's down in the Raleigh-Durham area.
-
June 2025 by Jonathan Worthington
Well, suck me silly!
I didn't enjoy this planet fitness - I loved it!
💯 💶 💯 💶 💯 💶 💯 💶 💯
-
June 2025 by John Crosby
Oh wow! I pray this was an isolated incident. Black card member, first time visitor to this location. The first impression through the door was an employee and what seemed to be a friend behind the counter talking it up. Employee gave a quick hello and a smile as they were laughing it up. Didn’t know this would be the last smile I would see from an employee that day. The strange part about it was the young child behind the counter as well. . .ok. As I entered the locker room I noticed what seemed to be a customer taking full advantage of the space. There things were spread from the locker to the adjacent wall. Rude but not uncommon, but a first for me. Thank God I didn’t forget my lock today. I locked up my gym bag and grabbed my contacts to put in. Washed my hands, put in my contacts. They gentleman who’s stuff was spread all over appeared. He seemed to be singing to himself and changing. So I said to myself, I glad this dude is leaving. He seems a little touched. I went to work out next to my wife. I tend to clean off every machine twice. After cleaning it, pressed the buttons. It was broken. Found another machine and started my 30min cardio. The gentleman from the locker room reappeared. Heading to the front counter. Singing to himself again. That grabbed the attention of those around him. A woman walking by us, gave us an alarmed look of what’s wrong with him. He went to the front desk and was stationed there for a awhile. He then, in full clothes(non-gym attire) started doing exercises in the center of the gym for about 3-5 min. I was now concerned about his presence and instructed my wife to keep her valuables close.(iPad, beats headphones) After my 30min cardio I returned to the locker room to find his things still spread all over. At this particular point it was clear that this young man was suffering from mental illness/possible homelessness. I double checked my lock and went on with my work out. Having to now keep an eye on this man. I observed him later using the front desk phone. I saw a cell phone amongst his things in the locker room. Continuing with my workout, my wife finished her hour cardio and asked me to lock up her IPad in my locker. When I returned to the locker room the man was just walking about with his things still spread all over. To my shock, when I went to grab my lock it was covered in a greasy substance, I hope was just lotion. At this point my thinks were no longer safe in this club. I decided to put them in the car and finish my work out. My wife asked me why I had my gym bag. After explaining to her what happened, she said let’s just go. After all this, time to talk about our brief but crappy employee experience. So on the way out, we decided to use the hydro beds. My wife went in first as I returned my bag to the car. I approached the front desk to ask about the process. The smiles appeared to be gone. After my question she pointed to the check in kiosk. It was pretty self explanatory. But the kiosk posted a time that was a little confusing. Sadly I had to ask this poor employee a question that would have us speak verbally to one another. Without eye contact and mumbling through her lips she answered my two questions. With me having to clarify both her responses. I enjoyed my massage and then spoke with my wife about her experience, which mirrored mine. My wife was alittle more irritated about her attitude then I was. My wife asked to speak to a possible manager to complain. The young ladies response was “corporate”. I have seen an owner responding to comments, but apparently you do not exist. Or at least this employee never met you. Godbless whoever has read all of this. I hope was just an isolated incident. I just wanted to give you a clear picture of our experience. The safety aspect of someone dwelling in the club and rudeness of the employee that day hopefully can be addressed. So disappointing. Thanks for your time.
-
June 2025 by m swisstaylor
Very clean, the equipment is well cared for. The staff is very helpful
-
August 2024 by Cristina Chatti
I am a professional athlete and I have come from Spain to compete in Pittsburgh. I went to the gym to do my last training sessions before the competition, and I had to leave... first, you cannot pay in cash for individual days. Okay, I pay the registration with a card, then they asked me for my bank details for my account in Spain, when I said it was for only 4 days, and I no longer accept that. Furthermore, the employee is very far from being Miss Congeniality, not to mention her appearance, which is far from a gym staff...I have gone to another gym, and I have paid in cash and for 4 days for my coach and me without No problem, on the contrary, with a friendly and polite staff.
-
August 2024 by qhoenix1
I followed the terms of my contract and canceled my membership on 8/6, delivered a cancellation letter to the club. Now, I'm getting calls harassing me about a payment. The clerk that I dropped my cancellation off to seemed apathetic.
Buyer Beware. I don't have the energy for garbage. Definitely won't do a membership with you again. Looking at legal remedies if you don't back off
-
August 2024 by Suzanne Destfino
This gym is really a great place for anyone. There are all levels of athleticism and we’re all respectful of each other. No need to feel self conscious here. Everyone really is welcome.
-
August 2024 by muscle butcher
Manager acts like this is Mars or area 51, it's not that serious, if u like taking pictures of people go be a photographer...
