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March 2024 by jamie york
This is my favorite branch. Everyone is so nice and professional. Even security.
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July 2023 by Blue Cumulus
Good luck getting a hold of anyone over the phone. Whenever you call their local number, an automated teller connects you to some kind of directory and then hangs up on you. This has been an ongoing problem for 5+ years, and yet the line still remains broken.
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July 2023 by Starving Artist
A banker name Alesha is sooo rude someone should fire her!!!…I have friends who bank there she is soo terrible!!!…im leaving pnc because of her!!!
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July 2023 by Dor Morag
I came to deposit, banker was so bad I took all my money out
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June 2023 by Roger Brooke
Personable and friendly staff. Ive had excellent service there for many years. BUT: understaffed recently, and it is seldom anyone answers the phone, which is really frustrating.
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February 2023 by Kenny
Very very helpful and polite.
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July 2022 by MiMiLanesCloset
ATMs always down … on teller and she’s hugging and kissing in a baby … I hit call And she told me they had a long wait so I just got my money back
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July 2022 by Kenneth C D.
After a week without my charge card I got a call from people in my condo in Florida that FedX left an envelope on the walkway in front of my door. I ask a friend to open it and there were my charge cards. So now they said they would overnight then to the branch office. It's 1:30 on Saturday and the bank closes at 2:00pm and still no charge card. THE INCOMPETENCE IS UNBELIEVABLE!!! I'm so finished with this Philadelphia Bank. Ever since they moved their headquarters to Philadelphia the service is terrible in Pittsbugh.
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July 2022 by Maya T.
I went to this branch to put a money order check into my account on June 24th. The assistant took my ID, did some computer science, I signed a receipt and left. A week later I'm still waiting for the money to appear in my account, so I check the receipt and the last four numbers of the account are not mine but my sister's. So they took my ID with my name on it and still screwed up who the money went to. Thankfully we're related so I was saved from another trip to that awful branch. So incompetent!
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May 2022 by Bruce Colwell
The staff is great but whoever designed this parking lot must not have had to use this location.
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April 2022 by Emily Dahlin
Next to impossible to get anyone on the phone and the system disconnects you after 10 minutes on hold, no option to leave a message. I’m a pretty patient person but it’s very annoying to get kicked off of hold and have to start all over every 10 minutes. I suggest they look into fixing that.
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March 2022 by Laura Demilio
I can't believe the suspicion with which I am treated at that bank, even though my husband and I have had accounts there for years. I was unable to access by phone my checking account balances; since they changed the phone format the robot voice no longer recognizes my pin number. I called the branch and was given the THIRD DEGREE about WHY I wanted to check my low checking account balance, since I planned to have more money transferred in. This girl asked me the usual account number and name which of course is necessary, THEN she asked me what the last four digits on my debit card were, I gave it, she snapped, "I need the last FIVE digits on your debit card!" (I'm not deaf, I heard what she asked the first time.) THEN she asked me what my last transaction was -- I wasn't sure, it was at one of the dollar stores. THEN she wanted to know HOW MUCH I SPENT, and WHY -- well, I hung up after giving her an earful. Some teenybopper young enough to be my daughter interrogating me with such suspicion, and every time I go in to either Edgewood or Yost Blvd PNC they act as if they've never seen me before, demand to see my ID, interrogate me, demand to know don't I know how to use a banking machine for transactions (of course I do, and I use it for withdrawals but not deposits or transfers,) These suspicious little gits treating me that way -- I guess the same cruel prejudice of the "crime" of Banking While Black applies to women of my age, Banking While Older. We have a good account there and PNC treats my husband fine, but ME they treat like they are the Gestapo.
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January 2022 by Cheryl Freeman
This bank stole my son and daughter in law money and telling them it’s nothing they can do about it there account has never been empty now it is I told them to sue the bank
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October 2021 by MiMiLanesCloset M.
The atm is hardly ever working and when it did it took my money and didnt show deposit. I had to go inside spend 45 min for them to file a report. The staff is very stand-off and reluctantly to help with an needs. This will be the last I come to this branch.
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September 2021 by Betsy Friedman
I have been a PNC Bank customer since 1985 and have mostly gone to the PNC Branch on Forbes Avenue in Squirrel Hill. I had to get a replacement ATM card and decided to go the Edgewood Towne Center location this time because they have parking. The transaction took place very quickly and the staff was very friendly. I have used their drive through before but the branch is amazing!!
