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November 2023 by Ro S
Raj was so informative and helpful. Made the purchase of my new Lexus seamless. He followed up with me after purchase to ensure things were great. Sales manager Paul was clear and more than fair in explaining offer. Keyshawn was pleasant and very clear in explaining and presenting all paperwork and after market options. Can’t say enough about how easy they all made my latest purchase. Five stars for all all across the board!
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November 2023 by Michelle White
I live about 7 hours from here and when I was home visiting family I had issues with my Lexus. After failed attempts at closer dealers/mechanics, Rohrich Lexus were able to get my car in the following day (even though I was already back home)! They did a very thorough diagnostic on my car and found the issue to be completely different than I was being told, which saved me $1,000+. Also took care of a Lexus fix while they had my car. Everyone I dealt with/spoke to were extremely professional, helpful and kind! Thank you for all your help!! I definitely recommend Rohrich Lexus to anyone in (or nowhere around ?) the area!!
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October 2023 by Eileen Rosenberg
This was my first time using service at Rohrich Lexus. It was the best service experience I’ve had. Everyone was so friendly and professional, and willing to help. I appreciated their professionalism on the phone, and in person. I received a personal call in addition to email and text reminders. I didn’t have to wait to see a service rep. I felt very welcome. It was efficient. I didn’t feel rushed or ripped off. They also walked me to see other departments for setup of my technology system and even did a quick scratch repair on my door — with no trouble at all while I waited. A+
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October 2023 by Amanda Wasemann
They were amazing; the gentlemen who came and picked up my car and dropped it off were both superb and very friendly. The loaner car was wonderful and very helpful when they were not able to get my car back to me that day. I was extremely impressed with their service, professionalism and punctuality! I will always go to Rohrich Lexus for all of my services in the future! Thank you for everything!
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October 2023 by moji ogunji
Great service, business transaction - very professional. I was welcomed by a gorgeous woman who offered me something to drink. Haston, the sales person made the purchase process so easy ...hassle free. They say " first impression last longer" Rohrich Lexus is one of the best dealers I have visited recently. All the managers came to congratulate me. I felt so humbled. I will surely recommend buyers.
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October 2023 by CJ O
Service Appointment review: I was late due to numerous backups and construction areas, so I called when I had service to let them know that my GPS was currently putting me there almost 15 minutes late. They nicely said they'd fit me in, that they usually have a 15 minute rule, but they'd make every attempt to get me in. As it turned out, I was half an hour late due to the construction, and they still let me keep my appointment, which was very nice of them, as I live two hours away.They got me in and out in a reasonable amount of time, and all of the staff were friendly and helpful, and very understanding and forgiving.The waiting area was comfortable and clean, and there was a coffeemaker nearby, and a large tv tuned to a major news station. I was greeted/helped by almost everyone I saw whilst waiting and also when walking through the dealership to the restroom twice. The restroom was small but clean.This dealership is smaller and older than the other that I usually do business with, but so far it is the only one I've walked away from without a complaint.5 stars.
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September 2023 by Martin Slomberg
Overall, I bought four Goodyear tires on Tuesday, 9/19. I get an email on 9/20 offering $150 off a set of four tires. I am not happy. I should be able to get the same deal. I would have waited if I had known. I should get a rebate of 150 on my credit card. No happy. Please respond.
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September 2023 by Violet Graham
The service at Rohrich was stellar! Shawn was our sales rep and he was great to work with but every person in that dealership who entered our presence greeted us and asked if we needed anything. Shawn communicated with me timely in the way I needed, which was by text. Upon arrival to finalize the sale we were in and out of the dealership within an hour. I recommend Rohrich to anyone looking for a vehicle! You won’t be disappointed!
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August 2023 by Colleen McLaughlin
Professional. Friendly. Thorough. The whole experience was quick and painless. Zack, Matt and Katherine are great people. The time Zack spent with us going over the car was so appreciated. Lots of new things to absorb and he was very patient. Will definitely deal with Rohrich Lexus again. And looking forward to the new facility!!
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August 2023 by Chervelle Bundrige
The Service team is great! Guy has consistently exceeded my expectations. Honest, efficient and personable. My start with this location a few years back was a bit rocky. From not having loaners as expected to not drying my car after it has been washed. Things have definitely improved!
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August 2023 by Millie Leon
What an experience! Fun and personable experience. This team knows the importance of a test drive and answering all my questions and finding what I need and want. When I called to schedule an appointment Dave answered the phone and I immediately felt a good vibe. On the test drive, I felt very at ease, not rushed, relaxed and confident. Dave answers all my questions and his patience in going to see the difference between one SUV and the other was priceless. Until I could figure out what would work for me. Now, for those negative people that are thinking of course it’s a big sale price and commission. Well the day prior I did a test drive on a Nissan Armada another huge tag price, the experience not even comparable. They did not have the vehicle I would be interested and started to show me other SUVs. I was so annoyed that I walked out. Next day I was at the Lexus Dealership. So if you are looking to test drive until you figure out what you want, this is a good place toStart. I felt treated with respect because they listen. Although they did not have the SUV on the lot, I was able to reserve it. Thank you Dave!
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August 2023 by Joseph Schott
Have been dealing with Rohrich for many years. My experience with Zach was excellent. While waiting for my vehicle to arrive he kept me informed and didn’t leave me hanging. When the car arrived, the deal went smoothly and my wife and I are very happy.
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August 2023 by Gloria S
Tim was great. He explained the process and the time period they would have my car. He was clear about the damages to be submitted to my insurance. The work performed was excellent. Would definitely use them again , but hoping I won’t have to. ?. Great work and friendly staff!!
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August 2023 by Herb Tillman
Although there were serious unresolved service issues with my vehicle after the scheduled work was done, Rohrich Lexus was quite accommodating. They quickly reviewed the claim and, after determining that the claims were accurate, gave me a new car loaner to continue my day. They were courteous and resilient to discover a reason for the car’s malfunction. Impressive!
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July 2023 by Steve V.
I contacted the dealership about a vehicle. I confirmed it was in stock. The on line person wanted my phone number to contact me. I provided a Vin to my trade and information. I never heard back. I wonder if they are interested in selling cars. After seeing some of the reviews here, I guess I shouldn't be surprised. I did not use my real name it my contact. I used Sam instead of Steve Still, .......
