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February 2024 by Rigoberto Negreta
This guys think the own the storeYou are labor only
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February 2024 by Nicole liddle
Great place to rent uhauls nice friendly people
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January 2024 by Betsy DiNardo
Eddie took time to help me get the correct supplies and was patient as I worked out the details of my moving needs
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January 2024 by Taylor Marie
Our experience here and with Michael N. was all around negative. He acts like his life depends on these U-Hauls. We walked in and were told he “doesn’t have vans available” because he “doesn’t do walk-ins for his big trucks.” We left and called a different location for availability, only to be given a reservation for a van at the very same location we just left from! When we showed back up and spoke to Michael again, he literally told us our reservation does not matter. After some time, we ended up getting the truck we reserved. He gave us an estimate based on 50 miles and told us to leave the tank at half, and we got it at half tank. We ended up only going 22 miles (about 2 gallons) so the tank was still at half when we returned it, and he still ended up charging me $41 for 8 gallons of gas! He will do anything to meet the estimate he gave you. On top of being rude and unapproachable, Michael N. is dishonest. 0 stars if it was an option.
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January 2024 by Adrian Abedon
This is such a great Uhaul location. Nicki is the best. I couldn’t fit a TV box that I purchased in my car, so she went out of her way to help drop the box off at my house after she got off work.
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December 2023 by David Mortensen
Even though we made a mistake (locking the keys in the truck while returning the truck, the staff were helpful and patient. They worked with us and helped to ensure that what might otherwise have been a very bad experience turned out to be a positive one. Thanks!
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September 2023 by nick hannan
I had a bad experience with movers that I had contracted through this Uhaul, I paid for two hours of labor. The movers took several smoke breaks and went for takeout food in the middle of the job (on the clock). I also had most of the truck unloaded whenever the movers made it to point B for the unload (5 minutes up the road from shadyside to friendship). I reached out to the movers and they said they will not compensate me for the time that was lost due to those breaks.
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September 2023 by Ellis Row
I had a reservation. I called to make sure I’d have a truck.I even called again a week beforehand to make sure the truck was reserved and ready. I was assured it was.When I got there, I got so much attitude from the person working there like I was wasting his time.He turned his computer so I could see the screen and said, “You see this. I have to get this money people trucks. We have a summer policy where we don’t reserve trucks.”I said, “ok, then why when I called here and made the reservation did no one tell me that? And why when I called a week before moving if the truck would be there, again someone told me it was reserved and ready.”The guy said, “Too bad. We can only give you a van.” Then he put his head back down to check his Facebook????? What is going on here?I said, “Look this is your error, this policy was not told to me. I am moving today, can you compensate me a storage unit for the day so I can make multiple trips to my apartment.”He said, “No we don’t do that.”They later came back and didn’t even have the reservation under MY name. This place is run by people who absolutely found this situation funny, it was horrifying. I have no furniture. I had to leave so much behind.This cost me a lot of money in loss. I will be going with any other uhual location moving forward, as I have worked with uhual before and they have been great.This place was scummy and rude. They were completely inept at their job, and they did audibly laugh at my frustration.Disgusting. I wish I could rate this lower. Please don't book a truck from here you can go to a far superior location at 6921 5th AVE, they're way nicer, and polite too.
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September 2023 by Katy Gallo
Honestly, this was the fastest and most efficient U-Haul location I’ve been to. I was in and out within MAYBE 5 minutes. Staff was friendly and efficient and greeted as I walked in. The GM was super friendly and quick. 10/10
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July 2023 by Nathaniel H.
I waited till the last minute to reserve a truck, and they called to tell me I couldn't reserve one for a week because it was so busy (it's summer lease time) but the customer service person helpfully suggested getting one of those U-boxes for storage, which so far has been cheaper and much less worry. I'll warn you it is a bit smaller than a 10' truck, but I was able to pack all of my stuff in it. When I came to get the truck, the guy at the counter was super helpful despite it looking like they were a bit understaffed. Don't remember his name, but he has a huge beard. I don't get people complaining about being charged for a full day, renting these trucks is so cheap to begin with. I read through some of the bad reviews and it looks like the majority are upset about having to talk on the phone for a bit longer than they wanted. If you're moving in Pittsburgh, I'd highly recommend this location for your rental truck.
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July 2023 by Joelle Hickey
Great service from pick up to drop off. The people at the counter and receiving me were friendly and understanding after a stressful experience at another U-haul facility. They apologized and made sure I was able to get the right vehicle at the right time for a smooth process.
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July 2023 by Ben Lacomis
Be warned, they like to close early—sometimes as much as an hour before listed. They also don’t always (or even often) have employees licensed to re-fill propane tanks at the location. Not worth the drive if you have other options
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July 2023 by Chris Blackwell
The staff Ezra and Vincent were friendly and fantastic. Picking up a trailer was a pleasant experience. They were efficient and knowledgeable. I was in and out in no time. I had a reservation, and during the week I was contacted several times to confirm my reservation and trailer availability. The brought a trailer from another location for me. Excellent service!
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July 2023 by Dani Diehl
Ezra has been super helpful. He’s literally on the ground helping us get something attached for our car trailer. He’s even keeled and I witnessed someone yelling at him and he was calm and collected the entire time. Ezra went above and beyond for us and I truly appreciate him so much!
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July 2023 by Juan Campanario
Absolutely amazing service last Friday. I've been to the location a few times, and everyone is always super kind and patient. Vincent is great and was super helpful with my reservation.
