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“Edited to add: the manager below contacted me and made this right. Thank you, up a few stars. Wish it didn't take a bad review to get a resolution (I asked inside for a way to avoid the fee and the rep from customer service hung up on me when I asked but they're not the store.)Original review: I was charged a bogus $50 "activation fee" just to move my SIM card from one phone to another. I explained that I've never had to pay one and that $50 is way too high to move a sim, they told me it used to be $25 but they raised it. Doubling a fee isn't normal inflation. I later discovered that I've never paid it because it's FREE online. I thought my sim was malfunctioning which was why I went in.Her system was down so I had to patiently wait FOREVER just to have her do something I could have done myself FOR FREE in minutes. She could have said hey so you don't have to wait here an hour, your sim is fine and you can just go online and activate it for free. But no she had me sit there forever, did not inform me of the fee ahead of time, and then sprung it on me right at the end.If you want to get ripped off by a store with a broken system, sign up here. $50 to waste your time.”
“Metro has been the greatest service i have used in a long time. I most definitely give them a 5 star rating. I also recommend them to people to ise them they will not be disappointed.”
“I just got another car tinted (15% ceramic all around - 35% ceramic on the windshield). This has to be one of, if not the best shop I've been to when it comes to quality service and taking ownership of their products.
Mark was and has always been very professional and welcoming throughout every appointment I've had with them (I've had 5 cars tinted by Auto Addictions - all done perfectly every time).
They acknowledge and understand that sometimes the cars they're working on aren't just cars; they're peoples' pride and joy, so they take protective precautions prior to any service they perform, ensuring no harm is done to the vehicle.
If I could rate 6 stars, I would. Fantastic job and I look forward to doing business with you guys again in the future!”
“The woman working that day was amazing! Such a great help getting done what I needed to have done that day fast and efficiently! Definitely was a better experience than some of the other cricket store locations I've previously been to and I've had their service for multiple years.”
“Friendly and knowledgeable employees helped me find exactly what I needed really quickly. It was something I had to have that day, so I figured I’d be paying a premium to get it at a physical store instead of online, but the price was actually lower than Amazon’s! I didn’t have time to browse, but looked like they had a lot of really interesting things. Great little store.”
“Just had a great experience in exchanging an old phone for a new one. Jacob was very knowledgeable, efficient, patient and kind. His customer service was over and above.”
“Great place - didn't know there was an AT&T store here in Squirrel Hill. Was really glad with their service - my parents are visiting Pittsburgh for a month (from Malaysia) and they were able to set him up with a new SIM card (on his phone from Malaysia) and it was instantly hooked up to the network and just simply added onto my pre-existing family plan. They also told me AT&T does internet and cable now - might have to compare prices between them and Xfinity. Ben and Shem were of great help - friendly, pleasant staff members!”
“I am so happy to have found this company.I'd had a horrendous experience with a large retailer. Then spent far too many hours searching websites, claiming my item was in stock... only to get the computerized "Bait-n-Switch".When I finally came across Northern Sound & Light during my last ditch effort with google search.While calling to verify information, I was amazed that a real person answered their phone!Kuddos to Eric, he was a hero today!Thank you for exhibiting True Customer Service.It's such a rare commodity these days, yet still very appreciated.Today it's earned you a new customer from 1500 miles away, one with many friends in the music industry and who will be referring them all to Northern Sound & Light.Sincerely,Thank You So Very Much”
10AM - 6PM
355 Fifth Ave, Pittsburgh
Electronics
“Kenny was fantastic! Attentive and informative, he took care of my phone issue and let me know what was happening every step of the way. While spending 2 hours in a Verizon store on a business trip was not ideal, he made it a lot less painful!”
“I have temperature logger made by company that went out of business and were unable to renew NIST traceable certificates. Cal Tec Labs gave a good price and calibrate my device fast and accurate, no matter what they had no previous experience with this particular brand. I would highly recommend doing business with them.”
“Amazing shop. Staff are super helpful and willing to help out with all sorts of electronics issues. I brought in a broken ceiling fan motor assembly and they fixed it right up! Thanks!”
“Just had OLED TV installed in a recess above the fireplace. This was a tricky job at best, but Jim and Mike made measurements and double checked everything before installing a singe bolt in the wall. Expert craftsmanship and attention to detail every step of the way. The result was an 83” TV installed EXACTLY where I wanted it to be. I would recommend Voss TV to everyone I know for great sales (Matt and Rick) thru perfect installation. This is a First Class experience from beginning to end !!!”
10AM - 5PM
10491 Frankstown Rd, Pittsburgh
Electronics
“Wonderful customer service and very fair pricing. I believe in supporting local businesses and will buy from Laketon again. Also delivery and installation went without a problem.”
“This place is amazing.Computer reach addressed all my technological needs,and even some of my wants.I am so very grateful for all they have done for my family.They are very knowledgeable and are extremely helpful.I will recommend Computer Reach to anyone looking for tech supplies and gear.”
“This was the most helpful service I've ever had at a mobile carrier before. Sam really took the time to walk me through all of my options of plans and devices to my personal needs. I cannot express how much I appreciate this kind of service. Thank you again!”
8AM - 8PM
5724 Curry Rd, Pittsburgh
Electronics
“Sales person was extremely kind and knowledgeable! Very helpful with our new purchase. Installation people are absolutely the best. You can tell the difference from trying to do the same thing at a big box store. We will buy from Daniels as often as possible in the future.”
“I am really satisfied with the customer service they give is a way above from the other customer services I get from others. I am very happy and will likely come back again and again. Thank you”
“My daughter London (15) takes weekly lessons at Hollywood Music Studio. London looks forward to the weekly lessons and learning how to play new, current, and classic music. London enjoys learning in private and always brags of how fun the lessons are. London speaks highly of Tim and enjoys learning from someone so verse in guitar! Since starting the lesson London's skill level has increased drastically. She has made guitar ensamble each year and feels confident when playing. We were fortunate enough to be gifted the Rocky Sprenger Scholarship and look forward to continuing many more years of learning and mentorship at the Hollywood Music Studio.”
10AM - 8PM
5824 Forbes Ave Ste 102, Pittsburgh
Electronics
“I found this store by chance. I stopped in Squirrel Hill for something else and found this store on my way back to me car. Some I need to go to a t-mobile store anyway, I thought I'd do it then. The employees were so helpful. I was having some Samsung issues and James was Samsung guru! I will definitely purchase My new phone there and from James. I Highly recommend this store.!”
“Azea who works at the Beechview Metro office is awesome ..any time I have a phone issue..he is patient and respectful..and every time I go in there he teaches me more about my phone I didn't know ..and that's from someone who is not electronically intelligent ! Give this man a raise ..he's earned it !!”
11AM - 8PM
301 S Hills Village, Pittsburgh
Electronics
“Amazing service by Humayun. Me and my wife switched from Metro due to service issues. We are old and are not technology oriented Metro people were not at helpful. We switched to cricket . Humayun helped us out of the box . He taught us the usage of phone very comfortably. Now we can do video call to our son far away from us. Humayun made us fan of cricket. Great experience. We highly recommend to go to South hills village cricket.”
“I lost my phone in an unfortunate accident this week. I visited the T-Mobile store on June 5, 2024 at 9 AM. The two women there working were so incredibly helpful and kind and totally turned my whole day around. They promptly helped me and expeditiously completed my purchase and set up. I don’t know what I would have done without them.”
“Super helpful when I went to upgrade my phone, was even nice enough to let me use their computer to log into my banking information since my old phone was disabled. Discussion and explanation of costs went a bit quickly, but still walked out a satisfied customer and with cheaper Internet service!”
“Free Delivery, No Hidden Fees, No Credit Needed, Service and Repair included. Flexible Payment Options Name Brand Merchandise Discover your Leasing power Apply.Aarons.com”
“Jacob was really great when helping my husband and I. Despite having a challenging customer in the store he was able to switch our service and have us out quickly with no issues. Very personable and great energy.”
“I stopped by the GME GameStop at South Hills Village Mall, and honestly, it was a great experience. The store is well-organized and has everything you’d expect—games, consoles, collectibles, all of it. The staff were super helpful, too. I asked about a game I couldn’t remember the name of, just described it as ‘something with dragons,’ and they immediately knew what I meant and even gave me a couple of suggestions.
It’s not just about the products; the vibe is great, like they actually care about gamers. Whether you’re a hardcore gamer or just grabbing a gift, it’s definitely worth checking out. Solid spot.”
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“Ian is by far the best employee I have ever dealt with..He helped me so much and reassured me when my phone was just lost. He is excellent at his job..extremely knowledgeable and kind..Linda O”