Baldwin Brass Center is a business that specializes in providing high-quality hardware, particularly Baldwin brand products. Based on the reviews, the customer service at Baldwin Brass Center is consistently praised as excellent, with staff members like Ovi Moldovan and Jody being highlighted for their knowledgeable, respectful, and helpful assistance. Customers have had positive experiences with the products offered, noting that the Baldwin hardware, such as door knobs and locks, are of great quality and work well. However, some customers have faced minor issues, like receiving fewer keys than expected, but the business has been responsive in resolving these problems. Overall, Baldwin Brass Center seems to be a reliable source for Baldwin hardware, offering both high-quality products and exceptional customer service. Customers, including an executive from a major construction company, have recommended the business for its reliable service and problem-solving capabilities.
Just bought $985 worth of home lock sets from Baldwin, keyed alike. They sent two keys for the five sets of locks but failed to mention that they would do this when I ordered. Would have been nice to know I would have to have extra keys made. Hardware is good, but customer service is not. Just be aware.
June 2023
All the way from WI I always visit this store! The customer service is top notch and they are always ready to help you out.
June 2023
Always a great experience here. Very experienced and knowledge staff
