Hardware Stores in Reading, PA

“Despite showing up maybe an hour before closing on a Sunday afternoon, the employees were very helpful and friendly! Greeted me when I came in, helped me find things (even checking and getting things for me from the back room). The employee that checked me out went so far as to look through his coupons to see if there were any that could help me out (there weren't but I appreciated him taking the time to do it!). Overall, the service really stood out as it is rare to see truly happy and helpful retail employees this close to black Friday!”

“Who ever is pushing their customer service needs to pull back the reigns. I had not 1, not 2, not 3 but 6, yes SIX different employees ask me if I needed help in less than 15 minutes. I ended up not getting everything on my list because of how awkward I felt. If a customer needs help, they’ll ask.”

“I went to the Reading commercial Sherwin-Williams outlet to drop off my paint sprayer. I hadn’t used the sprayer in a while and I wanted to get it checked out before I tried it.
Brian was working at the front counter and immediately told me to bring the machine into the garage and see if he could test to see if it’s gonna work for me. He worked on the machine for about 10 minutes and he got it to start spraying without even leaving it to get serviced. I really appreciate the effort he put into checking the sprayer on the spot. ??”

“From start to finish my experience with Baldwin Brass has been simply outstanding. I purchased two different door knobs for my antique bathroom/hallway door and I have never seen such quality and beauty.

Their customer service agents are knowledgeable, helpful and friendly. Eddie (and others) in sales expertly walked me through what I needed. I hadn't anticipated how much detail goes into being sure you order the right product. Tech support helped me as well to rectify a small glitch which was my fault.

Treat yourself to Baldwin products without hesitation. Ten stars and thanks from this happy customer!”

“I’ve been shopping at my local Lowe’s for over 10 years, and it’s generally one of my go-to home improvement stores. Most of the employees and management are genuinely helpful — they’ve assisted me with product questions, special orders, and finding items many times over the years. That level of customer service keeps me coming back.
That said, there are a couple of consistent issues that really aggravate me. First, the aisles are often blocked with pallets, ladders, or merchandise displays, making it difficult to navigate the store efficiently. It sometimes feels like you have to do an obstacle course just to get what you need.
My biggest complaint, however, is the self-checkout experience. I know I’m not alone in disliking self-checkout in general, but the way it’s managed here makes it worse. There’s almost always an attendant standing right over you, staring intently the entire time like you’re about to steal something. It feels incredibly uncomfortable — more like a prison guard than customer service. If theft is such a concern that they need someone watching every move, why not just staff traditional registers with cashiers? Customers would likely have a much better, less stressful experience, and it might even be faster overall.
Lowe’s has the bones of a great store thanks to its helpful team. A little attention to aisle flow and a more customer-friendly checkout approach would go a long way. I’ll keep shopping here, but I hope these pain points get addressed.”

“There was an issue with my order and manager, Jose, completely saved the day! I was met with amazing customer service and felt immediately taken care of. He thanked me for my business, which is so refreshing to hear. He took control of the situation and personally made sure it was all corrected, in amazing timing.”