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February 2024 by CoronaExtra715
I've had nothing but issues getting service from this place and most recently I came and got a replacement Sim card here since my old one stopped working for no reason whatsoever... Well the new one worked for a good 10min and then completely stopped providing anything and they didn't give me a refund for the "replacement" Sim
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January 2024 by Victor Aguirre
Went online and was told. I was approved for an iPhone and to go to a specific store when I got to the store. I was denied the iPhone and was offered a Samsung phone very unsatisfying. FALSE ADVERTISING METRO
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December 2023 by Silvia Juarez
Very good excellent good service
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November 2023 by Rushundo Kahana (Cal)
Useless
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November 2023 by Ronald Ernst
Great service
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October 2023 by John Criblear
I needed a new screen protector for a phone I bought there and they had none tried to sell me a new phone.
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October 2023 by Blu Rayne
So not happy with these locations in Reading. They never have the phone you want and force shytty phones on you. DO NOT GO TO THE ONE ON 8TH N OLEY THEY ARE WORSE
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April 2023 by Millie Brooke
The girl who helped me was very nice and helpful.
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February 2022 by Suzanne hayes
Great customer service with a very understanding rep. Thank you so much.
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August 2021 by Phoebe Wenrich
Love it friendly knowledgeable, helpful staff and good prices
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August 2021 by Michael Williams
Went to upgrade my phone
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June 2021 by Antony Antonio
I'll give it 0 stars if I could, don't step in into this place I felt animosity coming from the heavyweight dark skinned girl, giving me an attitude because she wanted to talk on the phone while trying to helping me... smh how do people like this get to work for metro it was my firs and most definitely the last time in this store. Penn street Jun 17 2021
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June 2021 by David Pauley
The store is trash just like there employees .they ignore there customers most of the time holding there own conversation with each other the had a line of ppl and the employees were talking amongst themselves they should do everybody a favor shut the store down lousy customer service no knowledge of there job.its sad these folks are there just for a paycheck and do very little work
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September 2020 by Chris Adept
By far the worst shopping experience I've had in years. After my phone's power button decided to finally stop working as well as the screen not turning on, I researched the issue online and found multiple videos about it being a common problem with my phone.Apparently it required the case to be removed and the battery removed. I never received the pin that opens the sim card tray and after trying everything from a pin to a paperclip nothing would open it so off to the store I go.The second I walked into the store I was rudely yelled at by one of the female teenaged clerks to wait outside until she was done serving the current customer.After waiting outside in the 93 degree heat for 20 minutes, I was waived in where I explained my problem to the clerk while the entire time she looked either stoned or half asleep and acted like I was bothering her.After half listening to my problem, she told me that they haven't sold my model phone in years (although I bought it there only a little over a year ago) and the phone was repairable because the screen was broken which was "a common problem with this model".When asked how mutch it would cost to fix the screen she said she didn't know. I asked if the battery could be taken out and put back in because that fixed this screen not working issue in allot of cases as I read online. She looked at me like I was crazy and told me the battery couldn't be taken out. My only option was to buy a new phone.As I'm completely broke but needed a new phone, after putting up with more attitude while she activated my new phone even though I was as polite as can be to her, I finally walked out of the store $115 poorer with a new phone in my hand.When I got home I used the sim tray pin included with my new phone to eject the tray from my old broken phone, removed the case and removed / reinserted the battery and put the phone back together which fixed the stuck power button. Low and behold, the phone powered on and the screen worked! So there wasn't a damn thing wrong with the phone.Wow was I heated!I'm finding another carrier. Metro used to be such a great service with professional salespeople but now all they have to offer are rude teenagers that act like you're bothering them that know nothing about the product they sell.Beware of this store! The little kids that run it are only looking to maker a commission instead of assisting a longtime customer with fixing an issue and ripping you off of money that is in major shortage in these hard economic times.
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September 2020 by Janery Gonzalez
The worst store I have ever been and I been to some bad stores with bad employees and these people shouldn’t be aloud to work around people . They to learn people skills you need to go back to pre-k and learn something
