Metro by T-Mobile provides good service, with friendly and helpful staff. Customers appreciate the professionalism of employees like Anthony and Cesar, who go above and beyond to assist with issues. While there may be some wait times, many feel the service is worth it. However, there have been concerns regarding billing, as one customer reported confusion about a payment. Overall, many long-time customers remain loyal to the company and express gratitude for the assistance they receive, even reaching out for help with device issues.
Excellent customer service . Get you in and out quick . And always have a smile on there face .
October 2025
Cesar,Roberto and Eddy I think you wouldn't find such great and understanding your concern on you cell.and they resolve the problem right away I wouldn't change Metro for nothing and these people are friendly .understanding too.God.Bless them!! Angela Amaizing work guys!!!!
September 2025
We always pay our bill at the location on Penn Street, the sales associate Obed Feliciano is always very professional, helpful, and insightful. He recently assisted me when I went to upgrade my phone, he explained all my options, and helped me choose the best phone for me. He took the time to answer all my questions while... read full comment
