Commercial Truck Shop - Tom Masano is highly regarded for its exceptional customer service and knowledgeable staff. Customers consistently praise the professionalism and kindness of the team, highlighting individuals who go above and beyond to assist with various needs. From routine oil changes to more complex repairs, the staff is described as helpful and informative, making the service experience seamless and easy. The shop is often busy, a testament to its reputation and value in the community. Visitors appreciate the shop's amenities, including refreshments and a comfortable waiting area with a TV. The facility is pet-friendly, adding to the welcoming atmosphere. Customers have shared positive experiences regarding timely updates throughout the service process and the willingness of staff to answer questions and provide insight into repairs needed on their vehicles. Notably, the shop has successfully addressed specific issues, such as DEF problems on a Mercedes Sprinter, without unexpected costs. Overall, Commercial Truck Shop - Tom Masano stands out for its dedication to customer satisfaction and quality service, making it a preferred choice for truck and van repairs.
Tom Masano is an incredible Truck Shop. Explaining it is not enough, you have to go and experience it. The investor who brought this beautiful business to America must be very special indeed.
March 2024
Worked with derek Rojas He was awesome I came in for an oil change and he was very helpful and told me all about the few things that I need to get done. Very knowledge made it easy for me and explain everything looking forward to working with him again. Thank you Derek
March 2023
Excellent customer service! Jessica at Ford truck service Keeps you up to date . Never had anything but a great experience getting my 550 and 650 serviced at Masano’s. Thank you!
