Tom Masano Inc - Mercedes-Benz Dealer provides an excellent and highly recommended car buying and service experience. Customers consistently report it as one of the best, least stressful, and smoothest experiences, with many calling it the best dealership they have worked with. The sales team is noted for being patient, accommodating, knowledgeable, and wonderful to work with, making the process very easy. The service department is also described as by far the best, with a team that goes above and beyond, takes great care, and earns trust by being candid without upselling. Staff across the showroom, sales, product specialists, finance, and service are highlighted as warm, friendly, amazing, and excellent, ensuring everything is ready and handled in detail. The experience leads customers to strongly recommend the dealership and state they will definitely be back.
Good first experience with service department. Looking forward to working with them again.
July 2026
German Arroyo, my salesman was super professional and made the entire experience easy and enjoyable. I highly recommend this place to anyone looking for great service. Thank you so much for all your help!
December 2025
Worked with Joe on buying a c43 a few months ago. Vehicle is still going strong and is amazing and fun. Joe was understanding of my strict schedule and got me in and out so fast. Thank you Joe and everyone in finance and the used car manager as well.
