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December 2025 by Abandoned Pennsylvania
Worked with Joe on buying a c43 a few months ago. Vehicle is still going strong and is amazing and fun. Joe was understanding of my strict schedule and got me in and out so fast. Thank you Joe and everyone in finance and the used car manager as well.
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December 2025 by R. J. Devaney
Had the opportunity to work with Michael Macormac in purchasing a car at Masano Mercedes. Michael is a great ambassador for Masano Mercedes. He is knowledgeable, pleasant to deal with and approaches his customers with honesty and respect. He communicated with me via texts and email to make sure he answered all my questions about the car I was purchasing. Michael expedites the purchase so buyers are not spending hours at the dealership. If you are shopping for a car, new or used, I highly recommend asking for Michael McCormac to help you with your car purchasing venture.
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December 2025 by Lesley Gumaer
We get a lot of parts from Tom Masano. The parts department is the best. Very helpful and friendly. Highly recommend.
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November 2025 by Roger
absolutely fantastic buying experience! Bought the car remotely from the thousand miles away and Joe Cacchione was amazing. Seamless negotiation, great follow up before, and after the purchase, coordinated transportation, and stayed involved with the delivery. Excellent source of information on the car’s operations And coordinating necessary accessories. Special attention to minor detailing requests. 10. Stars out of five.
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November 2025 by Heather Bednar
Mercedes service for my sprinter van is always phenomenal. They are always willing to work with me and my schedule. They get everything fixed in a timely manner and have the van ready to pick up when I need it. Derek is super friendly and helpful with everything from scheduling to decision making.
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November 2025 by Robert Karli
My wife and I had the best car buying experience at Tom Masano Mercedes . Not only do they have so many vehicles to choose from, but also great prices. But what made the whole experience enjoyable, was our Brand Specialist Joe. He was very knowledgeable about the product, but what makes Joe special is, he makes you feel like you have known each other for years . So if you need a great dependable and safe car. Go see Joe, he’ll take very good care of you .
Thanks again Joe, Rob and Marcia
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November 2025 by Joy Gallagher
I had a fantastic experience working with Joe Cacchione at Tom Masano Mercedes-Benz. He’s incredibly kind, patient, and truly goes above and beyond to make sure his customers are completely satisfied. Even after my purchase, Joe continued to assist and reassure me with any questions or issues that came up. I 100% recommend Joe and the dealership as a whole, they genuinely care about their customers.
Thank you, Joe!!
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November 2025 by Janet Bernreuther
My regular service appointment went very well with two new (to me) employees patiently and completely answering all my questions. I felt very comfortable working with Gabrielle & Tom Bryant, as well as Sean, who sat in the car to go over the newer features with me….very helpful.
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November 2025 by John Plummer
Worked with German Arroyo for the purchase of a Sprinter for a non-profit organization. German was there every step of the way from the ordering/build out of the unit all the way to the delivery day. He was quick to respond to any questions/concerns and made the entire process smooth and enjoyable. I would highly recommend German for any of your vehicular needs.
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November 2025 by Shannon Ward
Great experience buying our Mercedes here. Phil was awesome and made the process quick and easy. Highly recommend!!!
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November 2025 by Martin Espinal
Walking by the lot it's amazing how many different vehicles they have for sale 😄. Check it out for yourself 😄 okay right on Lancaster Avenue 🙏💯
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November 2025 by Advantage Limousine
We go to Tom Masano service often. Derik the service manager is always very helpful, kind and professional, assisting us always almost last minute with service requests needs and looking out for the safety of all our fleet. We will always be a valued and repeat customer with Derik and the Tom Masano group and we highly recommend this service and dealer for fair pricing and excellent care.
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November 2025 by Carolina Hoyos
Worked with Nate R. and he took great care of me. He always responded quickly and made time to meet with me even if it meant he had to stay late. He didn’t give up on me and made sure we found the perfect car for me. I highly recommend working with Nate! In love with my car!!!!
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October 2025 by Mitzie Baez
WOW, my experience in working with German Arroyo at Masano was nothing short of exceptional! From the very beginning, German demonstrated remarkable professionalism, attentiveness, and expertise. He took the time to truly understand what I was looking for, asking thoughtful questions and listening carefully to my preferences.
His attention to detail was evident throughout the entire process. Every inquiry I had, and I had quite a few, was met with patience and genuine care. What I appreciated most was that German never once pressured me; instead, he created a comfortable, respectful environment that allowed me to make decisions at my own pace.
German’s extensive knowledge and calm, confident manner made the entire experience seamless and enjoyable. He embodies the rare combination of deep product knowledge and genuine kindness.
I would wholeheartedly recommend German Arroyo and the Masano team to anyone seeking a high-quality, trustworthy, and genuinely pleasant car-buying experience. Thanks for helping me find the PERFECT fit for me!!!
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October 2025 by Sarah
Joe Cacchione was able to help me get a great deal on my new car. He was patient, and helped me through the process of buying my first car. Highly recommend him for your needs
