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November 2023 by Theresa Thomas
Our sales person German Arroyo was knowledgeable, funny and not pushy at all, which we appreciated that and enjoyed the experience.Everyone at this dealership is pleasant and helpful.We highly recommend German if you are looking to buy a car.And the car is beautiful and a pleasure to drive! We are so happy we chose Mercedes!
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October 2023 by Ed Patrick
We had an excellent experience with our recent Mercedes purchase at Tom Masano. Curtis Sites our sales rep was knowledgeable, professional and courteous. Mike and Eric who helped us with our Tech tutorial and Financing were super. We highly recommend Tom Masano
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October 2023 by T
I was browsing online at Mercedes-Benz cars for a while and decided to check them out in person. As I was browsing at the cars, I was greeted by salesman Jeffrey Lloyd and he assisted me with the entire process of trading in my vehicle. Mr. Lloyd was very transparent, helpful, and seemed to genuinely care about me getting the best offer. I am unsure of his name, but the gentleman who appraised my trade-in gave me an amazing offer! The gentleman who went through all the paperwork with me at the end did an amazing job at explaining all the perks that came with purchasing a Mercedes-Benz. This was one of the best experiences I’ve had at a car dealership and I absolutely love the car I got!
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September 2023 by Michelle Mosher
This is my second purchase from Tom Masano. Todd and Phil did a great job on giving me a fair price for my 2021 C300 and a great price for my 2023 GLC 300. They were both very patient with me and allowed me to take the time I needed to make a decision. I didn’t know I was in the market for a vehicle but I need to take the C300 in for service and needed a loaner. Once I sat in the GLC I knew I was in trouble lol. Thank you both for your professionalism and attentiveness. I’m sure this won’t be the last I will buy a car from you both. ?
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September 2023 by Brian Alpert
DO NOT BUY a car online from this dishonest dealership regardless of price. Don't let the Mercedes name fool you, they are opportunists.Management and sales WILL LIE to you about the state of the car. You must go in person and inspect it yourself, and you can not rely on them to describe itI have purchased many used cars online in my life, and this was terrible from beginning to end.Dishonest, disrespectful, and not worthy of a penny of your cash.
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August 2023 by Richard D'Angelo
Buying a new car these days is an adventure, but the Tom Masano Merecedes car dealership and my salesman (Nate Rodriguez) stayed with the project until ultimately, we found what fit our needs and they were able to obtain the vehicle. Maybe one day the car buying market will return like "the good old days" but today patience and perseverance is needed to find what you need/want.
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July 2023 by Rakesh Patel
Went through a broker for a lease deal, and Tom Masano is the dealership they used. As a first time lease (always bought before), this was the most painless experience I have had. The communication was a little slow with broker and dealer, as they were very busy and I had newbie questions, however once the deal was finalized, no one tried to alter the terms in any way. Michael M. at Tom Masano was eager to provide excellent service as were finance and customer experience staff explaining all the features. Michael instantly addressed some minor issues overnighting the items for me. Everyone wanted us as customer for repeat and referral business and to ensure my satisfaction. Completely different from all of my past buying experiences, as they instilled trust and confidence that I had not seen in 33+ years of buying. Zero surprises - and included a protection package at no extra cost (100% stuck to the deal I had). Strongly recommend the dealership for the excellent and painless customer service and providing an excellent deal with it!
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June 2023 by ZaidProductions
Mr. Jeff Lloyd is an absolutely amazing, kind, and helpful gentleman. I was here not to purchase but rather take some photos and videos of the beautiful inventory available here. Mr. Lloyd saw me and asked if I needed help. From there on he pointed me on where to go and who to contact. Absolutely amazing and down to earth gentleman.
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June 2023 by Iam DebraMarie
. I purchased my car from a different dealer but have been taking my Mercedes to the actually Mercedes dealers ship for all my regular maintenance for the past few years ! Super sweet receptionist from the moment you call to make an appointment to when you pick your vehicle up . The Service department and the collision center where also very prompt and professional with getting back to me and answering my questions . all though it took 38 days to fix the damage because of parts I’m please with the work looks brand new and I’m happy . The only thing I would say is that I asked for an oil change to be done while my car was being worked on and it wasn’t done , no biggie I will reschedule ,it would have been more convenient to get it done the time of repair because I live 45 mins away from this location .still a 5 star place just please get my oil changed next time so I don’t have to drive back 45 mins lol
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June 2023 by Sam Palmer
Great team at Tom Masano Mercedes. Curtis my sales associate was fantastic throughout the purchase process. Michael showed me the technology and John was highly efficient finance guy. The car they sold me is fantastic and was well priced. Beautiful dealership delivering platinum service
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May 2023 by Michelle Burrell
I had a wonderful, pain-free sales experience at Tom Masano Mercedes. I dealt with Nate and he was amazing. I was ready to purchase an electric SUV and Tom Masano had the model with the options I wanted in-stock. I called Nate and he was able to put a great offer together for me that included every rebate I was eligible for. We moved on to my trade and they made me an offer I was willing to accept, so I felt very comfortable making the deal on the phone. I arranged a time to come in to trade in my old car, do some paperwork, and pickup my new car. It was that easy!! I live 2 hours away, so Nate made everything as easy as possible for me and my busy schedule. I highly recommend Tom Masano Mercedes dealership, and especially Nate Rodriguez!
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May 2023 by Mehdi Sarmady
I just bought a new car from this dealership and words cannot describe how much of a great experience it was. Everyone I interacted with from the sales specialist Curtis to the GM, Phil and their finance/business manager were extremely friendly and honest which made the whole process very pleasant and effective. On top of everything, their pricing was very competitive. Highly recommend this dealership and looking forward to doing more business with them.
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May 2023 by Kate Dreher
I was shopping for a car and made my decision on a Mercedes based on the car itself but also on the service and follow through from the staff at Tom Masano especially Nate Rodriguez. Absolutely the best!!
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April 2023 by Jen Rosengrant
We had a great experience with our recent Ford Explorer purchase. Maura was absolutely amazing to work with! She treated us as family and made the process fun and easy. If you are looking for a car, we highly recommend Maura and the folks at Tom Masano in Shillington! We will definitely return for any future vehicle purchases.
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February 2023 by Mark K
We purchased a new G550 from Curtis @ Tom Masano Mercedes. They were a pleasure to work with, wasted no time pre and during our visit at the dealer. A lot of Benz dealers are playing games with G wagons right now, not the case here at all. No hidden fees, upsells, etc. This is the 3rd car in our family from Tom Masano dealer group and I am sure there will be more !
