“Sunday morning great experience. The store was kind of busy and we were not aware we should have made an appointment. Nick L. Did a great job managing the appointments and the walk-in traffic. He was extremely professional and hit us everything we needed and more than we expected. Great customer service and product knowledge. We left to the store 100% satisfied with our experience. Thanks again Nick”
“Courtney and Abigail were soooo much help. They helped me transfer everything I needed, which was a big fear I had of losing my pictures and messages. I cant thank them enough. I highly recommend both women to help your needs as a consumer.”
“Our router took a dump after trying to change password.
Went into store and were given a brand new unit, different from the 1st. Very pleased with the service in store.”
“Wait, very short. Alley was very helpful and informative. She didn't try to upsell us, which i appreciated. We knew the price plan before going in, and she helped us with it. Really love my new phone.”
“Actual helpful humans answer the phone, even when you're in Wally World staring at a cabinet full of routers, without a clue about which one to buy. They got me to the right one. They also efficiently installed all the gear I needed to go from DSL to the wireless system that is at least ten times faster. I consider this kind of customer service VIP; real people, real solutions to your conundrum.”
“Went in with Sim issues and the team here treated me great amd kept me in the loop with what my options were and what they were doing to try and fix. Left with my phone working perfect. Awesome service.”
“I’ve recently converted from a different provider to T-Mobile by purchasing an iPad Air 13. Everyone in this store has been nothing but a 10 out of 5!!! Every single question of mine has been answered expertly and with respect. Everyone has gone above and beyond the limits of assistance helping me with every single issue. I totally enjoy being in this store!”
“Me and my brother went in to add a line to our plan. My brother’s phone was in Vietnamese, which made things a little challenging, but Kelley was extremely patient and helpful. He helped us find the MEID and guided us step by step to set up the eSIM on my brother’s existing phone.
Kelley was very knowledgeable, smart, and friendly. He made the whole process easy and stress-free. We really appreciate his help and great customer service! Thank you so much Kelley.”
“Been going to T-Mobile store for the last few month for updates, and always tried to change my plan to pay more and always every time left the store with a bad taste. But yesterday I went in and ASHLYN PLOWMAN approached me with the best smile and extraordinary customer service told her what I needed, in less then 40 mins got me my new phone transferred everything and always with a positive attitude wow. Excellent customer service thank you so much. She was amazing answer all my questions. Thank very much. T-Mobile should have more employees like you easy to work with and did what I was trying to do for the last few months. Beca the other employees was not willing to go the extra step to to help out. T-Mobile you need more like her. Definitely the best experience I had with T-Mobile ASHLYN PLOWMAN YOU ARE AMAZING THANK YOU!
T-Mobile should be proud to have employees like you.”
“Had a wonderful experience at this store. Bree was our help and was amazing,kind,polite, understanding, knowledgeable and so much more. We got hoodwinked into trying verizons competition which is a story on its own,long story short she got us back on track with verizon service and was so nice through the whole experience. Good customer service help is hard to find these days,very hard, Bree sets the bar. So thankful for her help today!”
“Gabe at Xfinity made canceling our internet quick and easy. He was friendly, professional, and made the whole process smooth. Really appreciated the great service Gabe!”
“Matt, Gus, snd Victor are good to work with and take try to help you with finding all the promotions available, and helping with any glitches that corporate throws at you.”