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“Went to cricket to switch over my old phone to my brother and to upgrade my phone. Sushmita was an excellent help with everything. She went out of her way to help with everything possible. 5stars⭐⭐⭐⭐⭐”
“Bryce is one of the most courteous and helpful employees that I have dealt with. He is very knowledgeable about his job, products, and services and if it is something that he may not know, he seeks out the answer - which goes a long way in my book. Thank you Bryce for being so professional and a good person to work with.”
“I had such a great experience at AT&T thanks to Tristan. I came in for a phone transfer that ended up taking much longer than expected because of technical issues, and he stayed with me patiently for over an hour after closing to make sure everything was fully working.
On top of that, he handled several customers during the process and still remained professional, kind, and helpful the entire time. I genuinely appreciated how patient and dedicated he was, especially when he could have easily rushed through it at the end of a long day.
Customer service like this is rare, and Tristan truly went above and beyond. Thank you again!”
“Mister aaron williams did a wonderful job today over the top.I came in just with an issue on my phone.And he was able to save me.Money upgrade me into a new phone.And I am excited, I recommend mister aaron williams to whoever comes into this location”
“My husband and I just switched from T-Mobile to Verizon. I would like everyone to know what an amazing sales person Charles W. Is!! This gentleman is so helpful and informative. We had some trouble switching companies, it was not Verizon’s fault. Charles worked with us for hours trying to find a solution! He did not quit until the issue was solved & my husband and I both walked out with brand new working phones. His dedication to his job is admirable. The store closed at 5pm, but he stayed with us until 8pm working fixing our phone issue! We really appreciate his hard work & problem solving skills! Thanks Charles W.!! ?”
“I brought my phone in after talking to Samsung. They told me there was Malware or possibly a Virus on my phone. I turned it over and was told it could take up to two hours to check and hopefully fix it. I got my phone back in perfect working order in just under an hour. Thank you so much for the professional and expedited care I was shown today. I will definitely let anyone I know, where to take their phones and computers if they ever have any issues whatsoever.”
“Excellent! New phone purchased and set up in under 30 minutes! I can't thank them enough! They listened to my needs and assisted every step of the way. You will be glad you chose this Verizon store!”
“Honestly, one of the best experiences I’ve had at an AT&T store. Taylor was so nice and helpful without making me feel pressured into anything. Everything was explained clearly, and I left feeling like I got exactly what I needed. Definitely recommend!”
“Friendly and informed service in store. Upgraded my phone and extremely pleased with the product. I'd freely recommend Cricket after over two years of great service for a great price.”
“Ryon was very helpful. We came in, he helped us as soon as we walked in. He got down to business and did not try and tell us anything we did not need to know. If you need to go to a AT&T store. I suggest you got the to the Queens Gate location.”
“We came in to upgrade three phone lines, and Peyton was absolutely fantastic. The first two upgrades went smoothly, but during the third one the store’s internet crashed mid-transaction. On top of that, she had back-to-back customers walking in nonstop. Instead of getting flustered, Peyton jumped into action — she had multiple iPads going at once and rotated between customers to keep everyone moving and minimize wait times. Even when the systems kept going down (through no fault of her own), she stayed upbeat, calm, and incredibly professional. With all the technical issues she was dealing with, it would’ve been easy to get overwhelmed, but she handled everything like a pro. Her multitasking, positive attitude, and commitment to helping everyone efficiently were truly impressive. Customer service like hers is rare — Peyton is a huge asset to this store.”
“Excellent Customer Service!
I do not often leave reviews, but I was so impressed with the service I received at this AT&T store that I felt compelled to share my experience. Before coming in, I spent over an hour on the phone with customer service and had also visited the same store the day before, yet my phone issue still had not been resolved.
Then I met Peyton. She was incredibly kind, patient, and accommodating. She quickly identified the problem and resolved it in no time, all while maintaining a warm and genuine smile.
People like Peyton truly make a difference. The entire atmosphere of a business changes when you meet someone who genuinely enjoys helping others. Her professionalism, positive attitude, and willingness to help turned a frustrating experience into a very pleasant one.
I hope AT&T hires more people like her—or even promotes her to a leadership role where she can help train and inspire others. She is a tremendous asset to the company, and I am very grateful for her help.”
“Super helpful super fast. They were very patient and playful with my hyper 6 year old playing games with her while also helping to set up my plan and very quickly I was good to go new phone great plan awesome deal. Thanks guys.”
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“Benn and Matt were absolutely amazing today! My day started out horrible and these guys were incredible! Both of them are so knowledgeable and truly care about customers. My brother has disabilities, and has a lot of trouble managing his phones. Your Rep took his time explaining things to him and showing him so he could understand. First time anyone has taken the time when I bring him in to do anything that has to with him. Service impeccable, definitely better then calling in. Thank you again!”