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“As an older non tech-savvy customer and first timer with T-mobile signing up for home internet, I elected for store pickup so that I could ask all my questions. My customer service person was polite but hurried; did all sorts of things I didn't understand and added an app on my cell phone I didn't want. Once I got home, I couldn't sign in to the app and had all sorts of problems. This required an hour on the phone with their customer service (in India I believe). My advice: Take a tech-savvy person with you to walk you through the process or you'll spend a day getting the mess sorted out.”
“Leaving a 5 star review because Yousef was very helpful and was on my side. Yousef provided excellent service and is a great customer service representative, even though the folks on the phone for Verizon customer service couldn’t fix the problem.”
“Actual helpful humans answer the phone, even when you're in Wally World staring at a cabinet full of routers, without a clue about which one to buy. They got me to the right one. They also efficiently installed all the gear I needed to go from DSL to the wireless system that is at least ten times faster. I consider this kind of customer service VIP; real people, real solutions to your conundrum.”
“I’ve recently converted from a different provider to T-Mobile by purchasing an iPad Air 13. Everyone in this store has been nothing but a 10 out of 5!!! Every single question of mine has been answered expertly and with respect. Everyone has gone above and beyond the limits of assistance helping me with every single issue. I totally enjoy being in this store!”
“After back and forth and finally deciding to switch to Tmobile we had a great experience w Christine, Tiana and Berk. We had so many issues w Boost switching and Tmobile and these ladies and gent were patient kind and even stayed 30 minutes over their shift to make sure we were taken care of. Highly recommend this store and this team!!”
“Jessy was wonderful! We are a retired couple who have always used Androids and were hesitant about iPhones. Jessy took us through all the set up and taught us how to use the two new iPhones we left with! He also helped us save money through a great deal and we left T-Mobile for Verizon”
“Gabe at Xfinity made canceling our internet quick and easy. He was friendly, professional, and made the whole process smooth. Really appreciated the great service Gabe!”
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“Mister aaron williams did a wonderful job today over the top.I came in just with an issue on my phone.And he was able to save me.Money upgrade me into a new phone.And I am excited, I recommend mister aaron williams to whoever comes into this location”