Citizens is dedicated to helping customers bank better, offering support for various financial needs such as buying a house or saving for retirement. With around 1,100 branches and 3,100 ATMs across 15 states, Citizens provides convenient access to banking services. Customers appreciate the friendly and professional staff, often experiencing quick service with wait times typically between 2 to 5 minutes. Many highlight the positive interactions with tellers, who engage in conversation while assisting with transactions. Despite some concerns about staffing levels, reviews emphasize the kind and efficient service provided. Citizens aims to create a welcoming environment for all customers, encouraging them to reach out with any financial questions.
The tellers are always nice and helpful. Location is very clean and they have all bills available
September 2025
I had to grab some cash and I didn't have my new debit card yet so the woman teller made everyy so easy, also citizens Bank looks out for My money, I thank you so much 🙏
July 2025
Extremely helpful and friendly staff that went above and beyond despite coming in near closing time. Thanks Santo!
