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“Nick Troiano in the Paoli store just took FABULOUS care of my friend and me, patiently, pleasantly and efficiently taking care of replacing very old screens, and helping us with a variety of questions. This young man does Verizon proud! My TOP recommendation!”
“Roland and Jorge have provided exceptionally great service, not only to me but I witnessed this same level of service to other customers before me while I was waiting. They resolved my issues quickly and seamlessly, with professionalism and courtesy. Roland was actually off for the day but said he couldn't walk out while a customer still needed to be helped. Great service! Thank you.”
“Kyle and Brandon…absolute all stars! Extensive knowledge, fantastic personalities, and quick resolutions. Won’t go to any other T-Mobile store. Thanks Kyle. Thanks Brandon. ⭐️⭐️⭐️⭐️⭐️”
“What started out as a pleasant experience turned out to be a nightmare. We had to go to the Experience store in KOP to have the mess cleaned up that began at the Malvern location.
We went in to begin a new service with T Mobile and ended up with charges and security deposits that never needed to be charged. We also weren’t told majority of the information that the employee should have informed us on before making the switch. Instead, he was just worried about getting the new account for his benefit and not the customer.
We should have known when we walked in to this location and the employee said, “I have to be honest with you, we don’t usually get anyone in this store.”
Luckily we had a MUCH better experience at the King of Prussia experience store and they were able to get everything situated.
Alex and Wil (KOP) went above and beyond to make sure our time with them was nothing like what we had experienced in Malvern and were beyond helpful and knowledgeable with the product that they promote.”
“Colin MacKenzie from the K of P store helped me immensely on Saturday, 4/18. He spent 45 minutes online helping correct an unauthorized purchase of a Motorola cellphone and service from February. A marketer added the purchase without ever speaking with me.
Colin discovered the serial number for the phone was also sent to two other Xfinity customers previously. He also verified that the phone was never checked into the warehouse when received back on March 9, 2026.Colin deserves an incredible amount of credit for his service to me and Xfinity as a company.
Paul Scarafone”
“Tyler and Issac were very professional in my hectic situation of buying a new phone after having shattered my previous phone in a snow blower. Thank you so much for Tyler’s patience and professional. He’s very knowledgeable and kind with how he conducts himself”
“Your Xfinity representative, Lea, in Pottstown, PA was excellent and such a tremendous help setting up my new Xfinity account! It couldn’t have been easier, as I am in my 80’s and not tech savvy. She was patient and pleasant and knowledgeable throughout the entire experience.”
“The store manager was fantastic in helping me upgrade my phone that I had for a long time and getting me a phone that’s perfect for me. Great communication in how the promo works and made sure I was well taken care of. #276”
“Great place to find a home office chair. Anthony and Elizabeth worked with me and got me a quote within a day. I really appreciated this because many other certified dealers for Herman Miller don't respond to single chair orders.”
“Will was fantastic to work with. He helped solved a complicated situation with my phone. During his help there was an escalated issue with another customer. Will handled it professionally and took action to ensure the situation was resolved. Thanks for a 5 star experience, Will!”
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“I’ve been back and forth from this Verizon store 5 times in about 10 days with an iPhone that won’t read SIM cards or an eSIM. While it’s been a frustrating process, the team here have gone above and beyond to find me solutions. Chamar, Kiersten and Hector were all great to work with, and their managers were also helpful. Thanks for helping remedy this situation.”