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“Easy to work with. Got a great body shop that gives me my truck back better than before the accident.. I have been there a little too often lately, but I will continue to use their services”
“Jeep part was not in inventory and back ordered thru the Company. Service dept searched other Jeep Dealers and found one. I was back on the road in three days. They also inspected the vehicle saving me a trip back to the dealer.”
“10/10 experience!
I dropped my car off the night before, right before they closed, and they still called me first thing the next early afternoon with a full diagnosis. They went over what was wrong, discussed the cost of repairs, and got my approval before starting any work, which I really appreciated.
My car had misfire symptoms, and they quickly found the issue and got it repaired. They had my car diagnosed within 24 hours of it being on their lot, and I was without it for maybe 48 hours total before they called to say it was ready.
Fast, reliable, professional, and great at explaining both the problem and the work being done. They even found a couple of additional issues that fixed a stubborn check engine light I could never get to shut off (they of course asked for my approval before fixing the additional things).
Such a great small-town business with kind, knowledgeable people running it. I’ll definitely be bringing my car back here for any future work. Convenient, trustworthy, and close to home, couldn’t ask for better!”
“I have a little too much experience in hitting things at night and had always gone to JMA collision which is now Gerber collision and glass. I had a few negative experiences with them and wanted to pick something better. Luciano’s had great reviews and came recommended by a few friends and family and I couldn’t be more pleased.
Dave is very good at listening to the customers needs and keeping communication along the way. I had significant enough damage to be concerned of the outcome and that all disappeared after a few conversations with him. When my car was ready on time I should add, I was more than pleased and have never had a place match the paint as well as they did. Matching plastic bumpers to the rest of the car is a challenge for most places. Especially those like Gerber who just paint by numbers!
My car feels and drives like a new car, they washed and cleaned everything inside and out including the truck area and I felt like a customer should in my situation in feeling like they were working for me and not the insurance company which is where others also fail.
If I ever need a car put back together after an accident I will definitely be back and I will recommend Luciano’s to friends and family 100%.”
“Went here after getting rear ended. Here is what I learned. Their Johnstown location is the busiest. Not all three of the locations have inspectors on site for all insurances. I can tell you the South Fork location has an Erie insurance inspector on site. This is important because things are supposed to move quicker this way. Was really impressed with knowledge of the staff. They knew all about my car and about the process I had to go through dealing with insurance. I hope never to need them again but if I do, I won't hesitate to come here.”
“JOEL is the bes . This guy can do anything. They fix cars from Engines to Oil changes, there can fix wrecked cars, they paint cars, do inspections, tires It's a one stop shop. They dont talk you into things you do not need to run the bill up”
“Absolutely unbelievable craftsmanship. Coop is the best in the field. And exceptional public relations. After my experience at coops auto body, I'll never go anywhere else.”
“Steve has constantly been a source of excellent service. Treats my car with phenomenal care and always does his utmost to get it back to me promptly. Simply put, one of the best mechanics in the city.”
“Second time buying from Laurel Auto Group. I cannot say enough good things about the entire process. I never once felt pressured and in fact felt like I was dealing with a trusted friend. I highly recommend this group!”
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“Always professional and knowledgeable in the field. Great customer service! They do spray in bedliners, undercoating, Leer Dealer, Weathertech, etc. Great guy and team”