JCPenney is a well-known retailer offering a wide range of apparel and home furnishings since 1902. Customers appreciate the helpful and friendly staff, who go above and beyond to assist shoppers. While the store may not always have specific items in stock, like under-the-seat luggage, many shoppers enjoy the great deals available and the overall shopping experience. The atmosphere can vary, with some noting concerns about the surrounding mall area. Additionally, services like JCPenney Beauty provide a variety of skincare and makeup options from popular brands. Overall, JCPenney in Scranton, PA, aims to deliver style, quality, and value to its customers.
Love JCP, I can always find an outfit or bedding I like.
November 2025
Good stores but had a very small selection of men's tee shirts.
October 2025
When they run sales, they can't be beat. But you really need a few extra employees. There's no assistance when you need it, and only one register is open with a long line. That said, you need an employee to maintain order in your shoe department. I believe the Tasmanian Devil works in there
