Kelly Volkswagen is a premier Volkswagen dealership located in Scranton, PA, known for its exceptional service, genuine auto parts, and financing options. The dealership has a knowledgeable and friendly staff dedicated to providing customers with a hassle-free and enjoyable car-buying experience. Customers praise the service department, with one reviewer stating they had nothing but problems at another dealership, but Kelly Volkswagen was able to quickly diagnose and repair the issue. The service manager, Mike, was praised for keeping the customer informed throughout the process and providing a thorough explanation of the vehicle. Reviewers who have been customers since 2004 express their loyalty to Kelly Volkswagen, stating they would never take their Volkswagen to any other dealership for service. The team, including service manager Mike, technician Tyler, and sales staff like Joe and Bill, have consistently provided excellent service and fair deals, even during the pandemic. Customers describe the overall experience at Kelly Volkswagen as "zero stress" and "absolute ease," with the staff treating them like family. The small dealership is praised for its personalized approach, making customers feel safe and valued.
Great recall experience with the service department. Communication was friendly, thorough & efficient. The staff was confident, well trained and solution oriented. Don't hesitate to patronize. 👍🏼
December 2025
Very easy and professional to deal with. Highly recommend their service department.
November 2025
My daughter's transmission went. Kelly Volkswagen was the only Volkswagen dealership available within a week. Pete was very helpful over the phone and the whole dealership was very timely and communicative.
