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September 2023 by Antonio sacco
The best sales and service experience time and time again.
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July 2023 by Kim M
I dont trust them anymore with my vehicle. The mechanics are lazy.
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May 2023 by Parkston C.
I'm sure the workers at this dealership work hard and sell good cars, VW itself is very good, but from my experience I can't leave a good review. Long story short they held my car for 3.5 weeks to fix the AC which wasn't fixed after the winter, maybe a complex problem but they could have called and let me know I could have the car while they ordered a part. I called once every week, they never called. They're also more pricey than my local mechanic, so I don't need them for their services anymore.
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December 2022 by Shaun Y.
I wish I would have looked here first before taking my car to them. I now know why they have a very low review. Not only did it take 3 weeks to get my car in but once they did they never contacted me to give me an estimate. They purchased additional parts without my consent and I ended up with a $900 bill for a thermostat, I say again $900 for a thermostat on a 2000 Jetta! When I showed up to the shop I understood why it took three weeks to get in because there was paperwork everywhere all over the counter the place was a disaster. Never again and I hope this post saves at least one other person from making the same mistake I did by trusting that a vw dealership would do right by it's customer's.
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September 2022 by Peter Miller
I've lived around this valley nearly 60 years. Kelly treats you like a neighbor, not a number. A place where they know your name, your car, and your budget. Feel safe when you enter, feel safe when you drive away. Small dealership, big difference.
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August 2022 by Jason Kresock
My mother bought 3 VW's from Kelly's through the 70's and 80's.Being in the market to upgrade mine to a newer model, I paid them a visit.The attendants start out nice, but once things didn't go "their way" they started showing an aggressive and rude attitude. This was in both the parts dept. and in sales. Apparently not the same crew my mother worked with all those years ago. Unfortunately I knew more about the models I am considering than the staff.Apparently I'm not the only person to receive this treatment here.I just drove 30 min south to the next VW dealer and haven't had a problem since.
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July 2022 by william bradican
Billy, Michael and their team are what every dealership should be !!! They take all the typical problems out of car buying , even in this market.Thanks for another terrific VW
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January 2022 by Michael Green
Great service, i would recommend them to a friend.
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September 2021 by Sarah Gregory-Yenchick
Excellent dealership. I purchased my first Tiguan 6 years ago and had such a great experience, I went back today and traded it in for a new one. Chris is a very friendly & knowledgeable salesman. I wouldn't buy a vehicle anywhere else. Highly recommend their business.
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July 2021 by John Warner
Needed some lugs removed from my wife's used GTI that we bought elsewhere, it did not come with the key. Even with how busy it was, they removed them free of charge; we love our volkswagens.
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July 2021 by Brad Smith
Mike and Todd in the service see department are great to work with. I have sent several VWs there for service and they are always great to work with.
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June 2021 by amy noldy
Excellent! Quick service, technicians know their stuff!!! In addition, the cost was much than I expected.. Thank you!
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May 2021 by robert tracy
Love the Egan boys...work hard and give you the best deal they can
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April 2021 by Andrea Lavelle
The salesman was very friendly and helpful. Car is beautiful and very low mileage . No hassle with completing the deal, including a trade-in with an R title car
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April 2021 by Butchy Baldwin
Service was really quick got me right in. Always nice people working there.