Kelly Volkswagen is a premier Volkswagen dealership located in Scranton, PA, known for its exceptional service, genuine auto parts, and financing options. The dealership has a knowledgeable and friendly staff dedicated to providing customers with a hassle-free and enjoyable car-buying experience. Customers praise the service department, with one reviewer stating they had nothing but problems at another dealership, but Kelly Volkswagen was able to quickly diagnose and repair the issue. The service manager, Mike, was praised for keeping the customer informed throughout the process and providing a thorough explanation of the vehicle. Reviewers who have been customers since 2004 express their loyalty to Kelly Volkswagen, stating they would never take their Volkswagen to any other dealership for service. The team, including service manager Mike, technician Tyler, and sales staff like Joe and Bill, have consistently provided excellent service and fair deals, even during the pandemic. Customers describe the overall experience at Kelly Volkswagen as "zero stress" and "absolute ease," with the staff treating them like family. The small dealership is praised for its personalized approach, making customers feel safe and valued.
Kelly Volkswagen Service is excellent. I went there with an appointment explained my situation they resolved my issue in the same day.
August 2026
Mike and Todd always have made us feel welcome, warm & friendly My Dad, Mom, Hasband & myself have had several VW cars since 2011. Pete as a new teammate was professional and to the point, hopefully he will learn the customer base and know the importance of the added customer service Mike & Todd display.
August 2026
Always kind, professional, and courteous. Every employee I’ve encountered takes the time to explain each service and answer any questions I may have. I know my car is in good hand with Kelly’s!
