PenFed Credit Union serves military and non-military personnel with accounts, loans, and other financial services. Members report that representatives are polite, professional, and knowledgeable, making processes easy. The mobile app works well with no major issues. However, a new location lacks dedicated parking, requiring paid street parking, which is seen as an annoyance and a downgrade in service. Some long-time members feel service is not as impressive as it once was. Despite this, many recommend their services for their efficiency and range of products.
