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“I recently opened an account at shillington branch with a check from a law firm the next day I went to withdrawl some funds and for some reason corporate put a lock on my account I talked to manager Alen Varughese and he spent an hour and a half on the phone with corporate trying to get the problem resolved he went above and beyond for me and I left with the funds I don't think there are many managers that would take the time to get this resolved thank you alen you're the man”
“I highly recommend this bank and branch! Josefina G. Opened an account for me, she was super fast, polite, personable and I am thrilled that my experience was as such! Josefina needs a promotion! She absolutely is an asset !”
“I want to give a shout out and say thank you to Haidee for her help this morning! I was dealing with a complicated personal situation in which I needed proof of closure of every bank account I ever had.
I couldn’t get into the app anymore, and the closure was long enough ago where I wasn’t in their system. She took her time to hand craft a letter with all the specifics of the information my situation required.
This was an enormous relief and I am so grateful for the time she spent helping me out this morning.”
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“Jen, Daniel and last but certainly not least, Merleen went above and beyond helping me with an issue that did not even begin at their branch. These ladies need to have their customer service ethics duplicated throughout all Truist branches and there would be very few dissatisfied customers. Well done ladies and thank you very much!!!”