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“I called the branch today to see if it was possible to change from one type of checking to another. It's quite a drive to my nearest branch, so I was trying to avoid wasting half a day driving, then waiting to update accounts. Steve, a banker at the branch, took my call, understood the situation, and made the requested changes right over the phone. You just won't see that type of excellent service these days with other banks. I've never had a problem with the people at this branch. They are wonderful to work with.”
“The people here are great and the customer service that has been rendered in situations was some of the most considerate yet professional I've experienced in all of my years as a businessman. If you're like me and not interested in a bank synonymous with corruption and prefer the excellent customer service and familiarity commonplace in a small bank but that still feels like a big bank, this is probably your best bet.”
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“We have banked with M&T for over 11 years in 2 different states and 3 counties. We have always been treated like a valuable customer even when we had little or no funds in our accounts.When we started our business 2 years ago we naturally decided to bank with them and have not regretted it.Thank you Heather B. for helping me with a different situation today. You guys are the best!”