Victra, a Verizon Authorized Retailer in Somerset, PA, is known for providing friendly and helpful customer service. Customers appreciate the knowledgeable staff, especially sales associates like Chris, who is described as professional, kind, and thorough. He takes the time to answer questions and explain charges clearly. The staff consistently offers assistance with devices, plans, and bill explanations, ensuring customers understand their services. Many reviews highlight positive experiences, noting that the staff is always helpful and makes the process of upgrading phones or changing plans smooth and stress-free. Customers also mention that staff members like Hayley are sweet and good at their jobs. Overall, the store maintains a reputation for professional, trustworthy, and welcoming service, making customers feel valued and satisfied with their Verizon experience.
The representative was very helpful and professional and helped us work through the complex process of switching four phones and Internet service from a previous carrier. He went out of the way to get us the best possible deals for our situation. We appreciated the service we received at Verizon very much!
July 2025
The gentleman was very nice and answered all questions I had.
July 2025
Service was slow that night didn’t have enough workers . But workers did good job.
