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February 2024 by Zakee Dyches
The service was spot on. We enjoyed the service we received.
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January 2024 by randum Hero13 (ranDumHero)
Great employees and a great selection with the best prices!
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December 2023 by Starkisha Mitchell
Jasmine’s customer service was excellent. She made the experience more sentimental. She was instrumental in the process of creating the best possible experience in proposing to my fiancé. She made us comfortable and happy . Her services deserve the highest of accommodations. Thank you Jazmine
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December 2023 by chris baker
My boyfriend bought both a topaz ring and bracelet about 6 months ago. I have brought the bracelet back 3 times due to the clasp loosening and the bracelet falling off my arm. Luckily he purchased insurance for the bracelet. I am afraid to wear it because if it falls off my arm it's lost and the insurance won't cover that. One day I looked down at my finger and the stone to the ring was missing. Kay Jewelers offered to replace the stone for a fee of a new stone. WHY WOULD I BUY ANOTHER STONE OR ANY MORE JEWELRY FROM KAY JEWELERS.???
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December 2023 by Frank Sorrentino
Jasmine is incredible to work with. Friendly and knowledge she also was happy to take the time to help me with my search for the perfect gift!!!
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October 2023 by Jaclyn C.
Mrs Nina helped me and my boyfriend pick out a really beautiful bracelet and hoop earrings out. She helped us get a really good deal and save money. Also, she had no problem answering all our questions. She holds good knowledge of different types of jewelry pieces and what makes we each piece unique.
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October 2023 by Cassandra Cormier
My fiancé and I went for our 6 month inspection and cleaning for my rings and we were immediately greeted by Dan with such kindness and professionalism. We went to the Kay Jewelers at the Springfield Mall. He was very informative, engaging and attentive to us the entire experience. He even showed me how they inspect the jewelry, which I thought was so neat! If you’re ever looking for a professional and personable associate at Kay’s - please go see Dan at Kay’s in Springfield Mall. You won’t be disappointed!
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October 2023 by Patricia Harris
Mrs Nina was awesome very knowledgeable about the products. Her customer service skills are amazing. Very detailed about programs that we could apply for. She is definitely our go to person for our special occasion.
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October 2023 by Kristen Greber
Awesome service at this location. The salesman was very patient and helpful with my daughter trying to pick out her first piece of jewelry. He was very engaging and knowledgeable.
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June 2023 by Kiersten Tareila
Jasmine, jade, Dan, and Marlene have been more than helpful with every trip I’ve had to Kay jewelers. I highly recommend them if you are looking for jewelry to love for a lifetime.
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May 2023 by 3rwe03
I wanted to have my wedding set cleaned and stopped by Kay Jewelers in the Springfield mall. I was thrilled to see my rings sparkle again like new. Dan also gave me advice on buying an ultrasonic cleaner so I can clean the rings at home which I really appreciated. Thanks again Dan!
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May 2023 by Journee Robinson
This is my favorite Kay Jewelers Branch! All the staff are always friendly and nice!! Especially my sales associate STEVEN, he is a true gem. He’s very educated and passionate about what he does!! He always steer me in the right direction and helps me make the right choices based on his expertise. Thank you sooo very much for going above and beyond to help me meet my needs!! I can’t thank you enough!
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May 2023 by Michelle Hudson
Daniel has helped us throughout our entire process of engagement and wedding bands. He was patient with us when we were here back in 2022 to get an idea of what engagement ring would work best for us & made a list for my husband to be able to review our top 3. He helped us today with our wedding bands for our ceremony in 2024. He is the individual you want to see when you come in; very personable, knowledgeable, & a pleasure to work with…goes above & beyond to make sure we are comfortable w/ the cost & selections we are making as well as explaining everything in detail. We look forward to continuing to come to Kay’s & meet with Daniel for our jewelry needs.
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May 2023 by Ryan Alicea
Every time I've been here, this time being no exception, the staff is incredibly helpful and welcoming. Every employee I've had the pleasure of meeting has been immensely accomodating, as well as sharing stories to pass time during longer exchanges. I definitely recommend coming here for your next jewelry purchase, you won't be disappointed.
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May 2023 by Jamie Hagerty
The staff at the Springfield Mall location are rockstars. The managers are amazing. Had a tiny misunderstanding about a warranty and they not only worked with me, but had my wedding set back and beautifully finished within two weeks. Thank you so much for you kindness and professionalism
