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January 2025 by Andrew Rouscher
Although Jonathan was rude and short with me he did fix my issue.
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December 2024 by Gabe Allegar
Nothing but a head ace anytime we need to go in there asked for the manager and the employee refused
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October 2024 by Breanna Kitko
48 hours without a phone which I need for work, went to get help after spending over 1,500 dollars for new phones and watches and told I would need to wait another 24 hours and the store manager told me it “wasn’t his problem” and walked away. The refused to activate my old iPhone and told me there was nothing they can do. Honestly worst customer service I have ever experienced.
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September 2024 by Whitney Summey
Avoid. At all cost. Seriously, this store is ALWAYS under staffed and even when there are several staff members "working", only 1 employee can actually help customers? This is a busy, college town and Verizon would be wise to evaluate the competency of whoever's poorly managing this location.
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August 2024 by miranda busch
This experience was awful. Jason was rude, belittling and very unhelpful. I was here with a friend whose phone would not turn on due to water damage and she was looking for an upgrade. We are Penn State students and it felt like Jason specifically was laughing at us and not taking our issues seriously because we did not have the information we needed due to being states away from our parents and hometowns. I understand we are college girls, however by choosing to work at a Verizon in a college town, the employees here need to understand that they are going to have to help college kids without their parents/the account manager. Jason even asked us at one point "Do you even have enough money for this?" and laughed after saying it. Extremely rude and unprofessional. The Verizon on E College Ave was very welcoming and so much better. Go there instead. I would give zero stars if I could to Jason.
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August 2024 by Jacob Ulmer
The male employee in his 20s there was incredibly unprofessional and rude. We walked out right there, and yet he continued to talk down to us as we left. This family will never go to this Version store again. Nothing will come of this review, but the employees there need to know that this is not how you treat customers, let alone people. Buy online
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May 2024 by Dick Snyder
Taylor was most helpful in answering my questions and resolving an issue. Definitely a credit to Verizon. Courteous and efficient.
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April 2024 by Nevik
Received outstanding service helping deal with a replacement for my phone that died. The entire staff was friendly, funny, and patient while my new phone was being set up. I will return.
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February 2024 by Paul Kattupalli
We bought new phones here. We were told to activate the phones using our WiFi network. But after activating our phones, we see SOS signal and our phones were not working. We had to make many phone calls to Verizon to activate our phones. The local store did not give us any finer details on these directions. Come, spend money and leave. This ain’t good customer experience.
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January 2024 by Michael Stauffer
Owen was extremely patient and professional while helping me today for 90 mins as I upgraded 2 phones and 3 lines on my family plan. He took the time to explain all the changes that would happen, and made suggestions that were helpful. At the end, he was even nice enough to thank me for my patients when in reality, he was helping me the whole time. Overall, he turned what could’ve been a bad experience into a very positive one and I appreciate that.
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January 2024 by Amanda Canapp
Zach was very friendly, patient and professional when helping me upgrade my phone and helped with my setup questions. Thanks for everything Zach!
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November 2023 by Bethany Haddock
I had a kind of difficult dilemma with getting a new phone because of outside reasons, but Zach helped me and solved the issues! He was very attentive and very friendly, and continued to help me way past closing time. I appreciated it so much!
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September 2023 by T
Terrible service. Verizon won't/refuses to fix. Told 3 years ago 5G was coming soon. Still not here.
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September 2023 by Mj Racing
Worst Verizon store I have ever dealt with in almost 20 years... Stay away...
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August 2023 by Tal Samhouri
Excellent service and customer service team
