The Xfinity Store by Comcast at 1801 N. Atherton Street in State College, PA offers a range of Xfinity services, including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments and pick up or exchange equipment at this location. While the store's design is impressive, with its purple, chrome, and white color scheme, the customer experience can be mixed. Some reviewers have reported lengthy wait times and slow service, with one noting that the employees "work extremely slow." There have also been instances where the in-store information did not match what the online customer service agents provided, leading to frustration. However, other customers have had more positive experiences. One reviewer praised Lakhye Ranger, who was very patient, explained everything thoroughly, and handled multiple tasks efficiently during a lengthy visit. Another customer, who had an issue with their service being mistakenly stopped, was grateful for the assistance of Clayton Sheesley, a Retail Sales Consultant, who helped restore their internet service. Overall, the Xfinity Store by Comcast in State College seems to offer a range of services, but the quality of the customer experience can vary. Customers may want to consider the potential wait times and be prepared to advocate for their needs if the information provided in-store does not align with what they've been told online or over the phone.
Had some trouble with the modem being a solid red light, and the man with 20 years of experience came in and fixed everything the contractors that built the home did wrong within like 45 minutes. Works great now.
December 2025
Staff was very friendly and helpful. Pleased with the service.
October 2025
Easy to find and customer service was easy to use also
