Blue Ridge provides reliable and affordable high-speed internet, cable television, and phone services throughout northeastern Pennsylvania. The company offers a wide range of products including high-speed internet, cable TV, and phone services with many features.
Customer experiences vary. Many reviews highlight friendly, courteous, and helpful customer service with no long lines or wait times at the office. Installations are described as great, on time, friendly, and professional. Some customers report pleasant surprises with quick and efficient service when picking up equipment, noting representatives explain everything in an understandable manner.
However, other reviews report problems. Some customers experienced issues with customer service entering orders incorrectly, requiring extra time to fix. There are also reports of safety hazards with low wires and frustration when scheduled repair work was canceled without notice. While some phone support is praised for being patient and helpful, other calls did not resolve the technical issues, leading to mixed experiences with the support process.
People good just not happy they have been charging me for something I never used they told me if I didn't use it I didn't pay o well they were wrong.
September 2026
Picked up new cable modem. Short wait, helpful customer service e.
July 2026
I needed assistance today on my account and had a great call with a Blue ridge associate named Kaytlin. She was friendly and got to the point. I was supposed to take a survey at the end of call. It did not go through thanks again Kaytlin.
