Blue Ridge provides reliable and affordable high-speed internet, cable television, and phone services throughout northeastern Pennsylvania. The company offers a wide range of products including high-speed internet, cable TV, and phone services with many features. Customer experiences vary. Many reviews highlight friendly, courteous, and helpful customer service with no long lines or wait times at the office. Installations are described as great, on time, friendly, and professional. Some customers report pleasant surprises with quick and efficient service when picking up equipment, noting representatives explain everything in an understandable manner. However, other reviews report problems. Some customers experienced issues with customer service entering orders incorrectly, requiring extra time to fix. There are also reports of safety hazards with low wires and frustration when scheduled repair work was canceled without notice. While some phone support is praised for being patient and helpful, other calls did not resolve the technical issues, leading to mixed experiences with the support process.
Internet is pure garbage and so is their customer support. Update 12/17/23 I just had a problem with my wireless Internet and tech support was fantastic they have earned the five starts with fantastic costumes support.
December 2023
Friendly, courteous, and helpful customer service. No long lines/wait time. Went to pick up new equipment; everything was explained in a very understandable manner; retrieved new equipment, and walked out the door.
October 2023
Note!! Open every other day. They are understaffed. But still did a good job.
