Blue Ridge provides reliable and affordable high-speed internet, cable television, and phone services throughout northeastern Pennsylvania. The company offers a wide range of products including high-speed internet, cable TV, and phone services with many features. Customer experiences vary. Many reviews highlight friendly, courteous, and helpful customer service with no long lines or wait times at the office. Installations are described as great, on time, friendly, and professional. Some customers report pleasant surprises with quick and efficient service when picking up equipment, noting representatives explain everything in an understandable manner. However, other reviews report problems. Some customers experienced issues with customer service entering orders incorrectly, requiring extra time to fix. There are also reports of safety hazards with low wires and frustration when scheduled repair work was canceled without notice. While some phone support is praised for being patient and helpful, other calls did not resolve the technical issues, leading to mixed experiences with the support process.
The new internet is awful , my phone doesn’t work half the time , my tv is off line within a month at least 4 times , they were so much better before they switched over , they new set up is awful . One star is to many ,
November 2025
Just spoke with Caitlin. She was very helpful and understanding. Excellent customer service! I wish all representatives were like her! She resolved our internet issue quickly and efficiently. We will continue to be a customer of Blue Ridge for a very long time!
October 2025
It's the local cable monster. Overall decent service but have definitely gotten used to being a monopoly.
