Lids offers excellent customer service and a positive shopping experience. Customers have praised the staff for their helpfulness and kindness, noting how they go above and beyond to assist. One reviewer highlighted a memorable experience with a staff member who provided great ideas for customizing a hat, turning initial disappointment into satisfaction. Another customer appreciated the assistance received in finding jewelry, emphasizing the staff's willingness to help without expecting anything in return. Overall, Lids is recognized for its friendly and dedicated team, making each visit enjoyable.
I forget his name but was on vacation last week there. This guy did my pro bowl Bills hate signing and number stiching way better the Harrisburg Hershey Lids!!! Dawkins looks great man, guy can run a store and great customer service and art!
March 2025
I visited the store in Tannersville and was greeted by Chelsea with and sweet smile ! She was so helpful and kind . So nice to have a great experience shopping with such a sweet person !
November 2024
NICK literally helped me find an expensive piece of jewelry. He was so kind and refused to take any money for the help. He absolutely saved my ass that day. He's not only great at his job but he's a great person in general. THANK YOU NICK
