Citizens Bank receives generally positive feedback from its customers, highlighting friendly staff, good service, and a quiet, decent experience. Many customers appreciate the kindness and communication skills of specific tellers, especially Hannah, who is described as having the communication skills of a CEO and making visits to the bank easy and pleasant. Customers also mention Sabina, who helped establish accounts for their children, as being very nice and helpful. The staff at the back office, responsible for appointments and accounts, are noted as friendly and welcoming. Some customers recall their favorite branches, such as the one in Upper Darby and the one on Main Street, where staff are often described as kind, friendly, and good at their jobs. Although there have been some staff changes, the overall experience remains positive, with most tellers and employees performing well. A few customers mention that the bank could improve by hiring more friendly staff, as a warm attitude enhances the customer experience and encourages loyalty. Despite some frustrations with changes like the move to virtual ATM sites at grocery stores, customers remain loyal because of the quality staff and smooth service when visiting the branch. Overall, Citizens Bank is seen as a reliable and customer-friendly bank, with a welcoming environment and employees who make banking easier and more comfortable for its clients.
