Citadel Credit Union is a financial institution that has received mixed reviews from its customers. While some have had a great experience with the helpful and friendly staff, others have faced issues with the ATM in the drive-through not accepting cash deposits, which has been an ongoing problem for some customers. The credit union has shown a commitment to addressing customer concerns, with representatives going above and beyond to address issues. Diane Morgan, a senior financial service professional, and Jalena Baker, a senior financial service representative, have been praised for their exceptional customer service and diligence in resolving customer inquiries. Customers have also highlighted the convenience of the mobile app, which allows them to manage their accounts easily. Overall, Citadel Credit Union appears to offer a range of services and features, with the quality of customer service being a key factor in the varying experiences reported by its customers.
Diane Morgan, a senior financial service professional at this location, went above and beyond to address my concerns. This is the best I've ever been treated at a bank or credit union. I would highly recommend her and Citadel. -Will
December 2024
Great customer service especially by Joe at the front desk is always greeting and helping everyone. Great bonuses and app features. Very nice bank
June 2023
I've never had a problem with Citadel.Been with them a long time and they are a very good FCU in my opinion.
