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July 2023 by Vicki Lindsay
I recently switched to Citadel Credit Union for my banking needs after being fed up with a big name bank. I opened my account online, which quick and easy. My debit card didn't arrive in the alotted time frame, so I went to the credit union and one was created for me quickly, on the spot. Since opening my account, it's been nothing but blue skies. I've had no issues. I love their mobile app. I can take care of almost everything I need with it.I read the other reviews before posting this. While some reported bad experiences, I think it speaks volumes that the credit union posted a friendly response addressing each issue and offering to help rectify those issues.Personally, I couldn't be happier with Citadel Credit Union.
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June 2023 by Steve Crutchfield
I've never had a problem with Citadel.Been with them a long time and they are a very good FCU in my opinion.
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May 2023 by glory
As a college student, Do not open an account with this bank. I thought they were a good bank , my parents recommended me. They have charged me over $200 in fee’s because I was using my Venmo account until my card came in. That took almost two weeks from the time I reported it missing. When I went to the branch itself to get another card , they lady refused to give me one since one was already in the mail. As a college student who cannot afford when the bank decides to take money from you after showing in your account you have enough.
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January 2023 by Michael A
One of the worst credit unions you could ever be a part of. I am embarrassed to say I’m a member, and the only reason I stay is because so much of my stuff is linked to citadel. I just pulled up to the ATM and it’s out of service. Everything is always out of service. It’s disgusting. Choose another credit union.
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September 2022 by Rose Ehrlich
Signed a bill of goods with these people. Its a joke their customer service hours. Had to practically take a day off of work to get someone on the phone.
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August 2022 by Laura H.
Terrible customer service! My father recently passed away and unfortunately had an auto loan through Citadel. We are trying to settle his estate and Citadel has been ZERO help. Do not get a loan here!
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February 2022 by Jon Barrett
Professional, Positive, and Responsive. These 3 words describe the assistance Jalena Baker, Senior Financial Service Representative, of the Warminster, PA location branch, provided me with an issue. She was very diligent with my inquiry, and executed her Plan of Action, with a correct and positive outcome. I thank her for her time and consideration, and I appreciate Jalena's assistance.
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January 2022 by Susan Daley
I've had my vehicle loans with Citadel for over 10 years. They were very quick to approve and make the funds available. Today I went in to do some account changes and they were so friendly and helpful! Mr. DeJesus and his trainee were awesome. Thank you!
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December 2021 by Eric Veron
Terrible bank not happy at all
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August 2021 by John Toledo
I been banking with citadel fcu for 22 years I just moved to PHILADELPHIA PA and Joe at citadel in Warminster PA went above and beyond the call of duty. As a man as a veteran he really takes care of all customers no matter what but he helped me open a business account he was very professional and beyond courteous.He also listened to all my questions and answered them open and honestly. He also helped me with another situation... I advise all my friends and customers to ask for Joe .tell him johnny sent you
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April 2021 by Kathy Patterson-Beck
very helpful, even took care of a lot of things I didn't know I needed.
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April 2021 by american woman
Great people great service, enrolled my family here, couldn't be happier
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April 2021 by Mini Miranda
Awesome experience today so helpful Jalena it’s such a sweetheart so polite customer service was amazing Highly recommend
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October 2020 by Fred the Dancing Bear
Transferred a car loan to them, were very easy and pleasant to deal with as always.
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June 2020 by Jayare Bowens
very helpful and polite they know how to do banking